Zainab Alioua
Casablanca
Summary
Dynamic, skilled and quick on her feet, with a proven track record in enhancing customer satisfaction and driving sales through strategic process improvements. Skilled in communication, data analysis and conflict resolution, I excel at nurturing relationships and implementing effective solutions that elevate service quality and foster community engagement.
Overview
7
7
years of professional experience
Work History
Admissions Manager
Le Wagon
04.2022 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Scheduled interviews for potential candidates, and conducted reference checks prior to admission.
- Implemented process improvements, resulting in an increase in sales.
- Developed and implemented strategies to increase customer satisfaction and nurture the alumni community .
Sales and Marketing Assistant-Internship
Bayti Sakane
12.2020 - 08.2021
- Monitored social media for trending news, ideas and feedback.
- Conducted market research to identify potential customers and markets.
- Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
- Maintained a positive relationship with existing customers by providing excellent customer service.
HR Marketing-Internship
Logigroup
01.2019 - 12.2019
- Summarized raw data and analyses and made recommendations based on findings.
- Tracked communication strategies, advertising campaigns, and marketing approaches to measure successes and failures in the recruitment process.
- Collaborated with designers on creating visuals for the career section of the website.
- Updated social media profiles with engaging and current content.
Administrative Assistant-Internship
Protection Groupe Industriel (PGI)
01.2018 - 12.2018
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Facilitated communication between different departments within the organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
MASTER - MARKETING
Université De Côte D'Azur IAE De Nice
France01.2021
3rd Year Diploma - MARKETING and Sales
Institut Supérieur Du Génie Appliqué (IGA)
Casablanca, Morocco09-2019
High School Diploma -
Omar El Farouk
Casablanca01.2016
Skills
- Data analysis
- Social media monitoring
- Interview scheduling
- Customer service
- Market research
- Customer relationship management
- Conflict resolution
- Sales support
- Sales experience
- Student relationship development
Affiliations
- Puzzles
- Reading contemporary books
- Cinephile
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
Admissions Manager
Le Wagon
04.2022 - Current
Sales and Marketing Assistant-Internship
Bayti Sakane
12.2020 - 08.2021
HR Marketing-Internship
Logigroup
01.2019 - 12.2019
Administrative Assistant-Internship
Protection Groupe Industriel (PGI)
01.2018 - 12.2018
MASTER - MARKETING
Université De Côte D'Azur IAE De Nice
3rd Year Diploma - MARKETING and Sales
Institut Supérieur Du Génie Appliqué (IGA)
High School Diploma -
Omar El Farouk
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