Zakaria El Mobaraky
Meknes
Summary
Dynamic and results-driven professional with extensive experience as a Receptionist Supervisor at 1847 for Men. Proven expertise in customer service and task delegation, enhancing client satisfaction and reducing wait times. Strong leadership and problem-solving skills foster a collaborative environment, ensuring efficient front desk operations and exceptional guest experiences.
Professional in administrative management, prepared to drive operational efficiency and customer satisfaction. Demonstrates history of optimizing front desk operations and fostering collaborative team environment. Reliable in adapting to changing needs with strong emphasis on communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Receptionist Supervisor
1847 for Men
06.2021 - 04.2025
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
Front Desk Manager
Urban Cuts
01.2018 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
Front Desk Receptionist
Kids Land Salon
11.2015 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
No Degree - Economics
University Molay Ismail
Meknes09-2014
High School Diploma -
Challenge School
Meknes, Morocco06-2012
Skills
- Customer service focus
- Task delegation
- Document management
- Meeting coordination
- Strong leadership
- Scheduling expertise
- Greeting and seating clients
- Teamwork
- Scheduling mastery
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Multitasking
- Reliability
- Active listening
- Verbal and written communication
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Receptionist Supervisor
1847 for Men
06.2021 - 04.2025
Front Desk Manager
Urban Cuts
01.2018 - 06.2021
Front Desk Receptionist
Kids Land Salon
11.2015 - 10.2017
No Degree - Economics
University Molay Ismail
High School Diploma -
Challenge School
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