Zakria Zair

Sale Development Executive :

• Prospecting potential clients based in the UK
• Cold calling and Cold Emailing
• Generating leads to Business Development Team
• Scheduling meetings potential clients.
• Closing.

Brand Ambassador:

• Representing Leyton,
• Engaging with your online community, as well as Leyton’s community.
• Strengthening our social media presence.

• Ensuring that all reps are present on the floor just as forecasted
• Monitoring production hours and ensuring that the KPIs are met in terms of Quality of Service
• Alerting any irregularities that may impact productivity to the right parties.

In my role at an anime company, I led and motivated a team of customer advisors. I focused on improving productivity and exceeding targets through close supervision and individual performance evaluations. I implemented development plans, conducted quality audits, and provided real-time support for challenging cases. I ensured adherence to company values and rules, conducted evaluations, organized team challenges, and maintained team cohesion through regular meetings and activities.

I managed two teams of 15 to 17 representatives each, focusing on quality assurance. Responsibilities included developing and executing test plans, implementing scripts to assess functionality and performance, identifying and resolving defects, and ensuring compliance with quality standards and regulations. I also analyzed data, drafted QA policies, investigated customer issues, and audited representative performance.

• Teaching or training project employees and consumers
• Working with company leadership to define project objectives, processes, policies, procedures and rules
• Explaining policy implementation to fellow team members
• Getting management approval or approving alterations in rules, procedures and policies.

• Responsible for the implementation of social media community guidelines
• Ensuring that content doesn't violate or breach the community guidelines by reviewing, deleting and/or allowing.