Zamora Washington
Brockton
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Brockton, MA
05.2025 - Current
- Crafted high-quality espresso beverages and customized drink orders to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Fulfillment Associate
Target
Stoughton, MA
12.2023 - 05.2025
- Executed order fulfillment processes to ensure timely and accurate delivery of merchandise
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Hostess
Texas Rhodehouse
Brockton, MA
03.2022 - 06.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Collaborated with servers and kitchen staff to facilitate smooth dining experiences.
- Assisted in training new host staff on operational procedures and customer service standards.
Education
Bachelor of Science - Nursing
University of Dartmouth Massachusettes
North Dartmouth, MA05.2028
High School Diploma -
Southeastern Vocational Regional Technical High School
South Easton, MA05.2024
Skills
- Time management
- Friendly and outgoing
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team leadership
- Decision-making
- Excellent memory
Certification
OSHA Certification
911 Operating Certification
Timeline
Barista
Starbucks
05.2025 - Current
Fulfillment Associate
Target
12.2023 - 05.2025
Hostess
Texas Rhodehouse
03.2022 - 06.2023
Bachelor of Science - Nursing
University of Dartmouth Massachusettes
High School Diploma -
Southeastern Vocational Regional Technical High School