Zana Destiny Bennett
Boston,MA
Summary
An energetic and compassionate individual that's an expert in care plan development and referral coordination, leveraging skills in Epic software and empathetic communication. Developed strong skills in case management, behavior analysis and intervention, along with ability to adapt to diverse situations and individuals.
Overview
2026
2026
years of professional experience
Work History
Sr. Care Coordinator
Commonwealth Care Alliance
12.2023 - Current
- Reduced hospital readmissions through diligent follow-up with patients, caregivers, and healthcare providers.
- Managed complex cases involving multiple stakeholders, ensuring all parties were informed of relevant updates or changes in the plan of care.
- Advocated for clients'' rights within the healthcare system, ensuring they received appropriate levels of attention from relevant professionals during their journey through different stages of disease progression.
Community Health Worker
Brigham's & Women's Hospital
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
Intensive Case Manager
Eliot Community Human Services
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Behavior Technician
Golden Steps ABA
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Emergency Room Registrar
Boston Medical Center
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
- Supported efficient discharge processes by providing patients with necessary paperwork, instructions, and follow-up appointments when required.
Education
Associate of Arts -
Roxbury Community College
Roxbury, MA05.2023
Skills
- Client advocacy
- Case Management
- Public outreach
- Referral coordination
- Behavioral support
- Care plan development
- Mental health assessment
- Problem-solving
- Training skills
- Epic software proficiency
- Ehana Software
- Guiding care and Looker Software
- Organized and detail oriented
Timeline
Sr. Care Coordinator
Commonwealth Care Alliance
12.2023 - Current
Community Health Worker
Brigham's & Women's Hospital
Intensive Case Manager
Eliot Community Human Services
Behavior Technician
Golden Steps ABA
Emergency Room Registrar
Boston Medical Center
Associate of Arts -
Roxbury Community College
Similar Profiles
Katie SorensenKatie Sorensen
Telephonic Triage Nurse at Commonwealth Care Alliance- Primary CareTelephonic Triage Nurse at Commonwealth Care Alliance- Primary Care
GinaMarie VazquezGinaMarie Vazquez
RN at Commonwealth Care Alliance Primary CareRN at Commonwealth Care Alliance Primary Care
Joydell CebulaJoydell Cebula
Transitions of Care Discharge Coordinator at Commonwealth Care AllianceTransitions of Care Discharge Coordinator at Commonwealth Care Alliance