Zanelly Ventura
Fitchburg
Summary
Client Services Professional skilled in engaging directly with customers and understanding industry trends. Achieved customer trust through adherence to high ethical standards and in-depth product knowledge. Educator experienced in fostering collaborative learning environments that support diverse student needs and promote social and emotional development.
Overview
9
9
years of professional experience
Work History
Assistant Teacher
South street elementary
Fitchburg
02.2023 - 06.2026
- Supported student learning through individualized instruction and guidance.
- Assisted lead teacher in classroom management and lesson planning.
- Assisted classroom teacher in developing and implementing lesson plans.
- Collaborated with staff to create engaging educational activities for students.
- Oversaw small group activities to facilitate collaborative learning experiences.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Collaborated with other staff members to ensure student success.
- Maintained safe, educational environment for students during learning and free play time.
Mánager
McDonald’s
Leominster
04.2017 - 08.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback to improve service quality and satisfaction.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Associate of Science -
Puerto Rico IBC
Caguas , PRLanguages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Assistant Teacher
South street elementary
02.2023 - 06.2026
Mánager
McDonald’s
04.2017 - 08.2022
Associate of Science -
Puerto Rico IBC