Zayah Hinds
Malden
Summary
Detail-oriented customer service professional with experience in healthcare administration, hospitality, and office support. Proven ability to manage client relations, answer high-volume calls and emails, coordinate bookings, and maintain organized operations while delivering positive customer experiences. Adaptable, dependable, and skilled in communication, scheduling, and administrative support.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Wellstar Hospital (Remote)
01.2025 - 12.2025
- Managed a portfolio of patient accounts, ensuring accurate and timely medical registrations.
- Utilized electronic health record systems to update patient information, patient insurance, and generate estimates
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations
- Handled insurance verification and billing for patients
Hotel Front Desk Agent
Red Roof Inns, Inc.
06.2024 - 11.2024
- Check guests in/ out
- Answer phones
- Answer emails
- Place maintenance & housekeeping tickets for needs of the hotel
Hostess
99 Restaurant
10.2023 - 04.2024
- Seat guests
- Answer phones
- Handle to-go orders
Community Associate
IWG, Regus
02.2023 - 03.2023
- Manage the center
- Help with any client inquiries
- Handle all bookings
- Mail sorting/ Mail forwarding
Hostess
Abe & Louie's
06.2022 - 12.2022
- Answered phones
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Backed up servers by checking on tables and retrieving items for guests.
Front Desk Agent
Rodeway Inn
11.2020 - 03.2021
- Check in / Check out guests
- Answer phones
- Maintain hotel & assure guests are satisfied
- Assisting incoming guests using our parking service
- Daily Audit Reports
Concierge Representative
MiniLuxe
09.2019 - 03.2020
- Booking/Cancelling Appointments
- Answering the phones & replying to client emails
- Managing complaints/ concerns of clients through a ticketing system
- Optimizing the weekly schedule
Sales Associate
Old Navy
09.2017 - 09.2018
- Cashier
- Maintaining fitting room
- Sizing, folding, organizing clothes
- Tidying up the store
Office Assistant
Malden Mayor's Office
07.2017 - 08.2017
- Managed a portfolio of patient accounts, ensuring accurate and timely medical registrations.
- Utilized electronic health record systems to update patient information, patient insurance, and generate estimates
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations
Education
High-school Diploma -
Malden Highschool
Malden, MASkills
- OpenTable
- Phone etiquette
- Guest relations
- Property management
- Communication skills
- Office experience
- Customer service
- Time management
- Microsoft Office
- Administrative experience
- Host/hostess experience
- Cash handling
- POS
References
- Daniel, McCaffrey, AGM, Danielmccaffrey@gmail.com, 781-534-1824
- Krista, Smith, manager, Krista.smith@miniluxe.com, 617-276-4262
- King, Belin, manager, kbelin@rodewayinnboston.com, 781-752-7372
Timeline
Patient Access Specialist
Wellstar Hospital (Remote)
01.2025 - 12.2025
Hotel Front Desk Agent
Red Roof Inns, Inc.
06.2024 - 11.2024
Hostess
99 Restaurant
10.2023 - 04.2024
Community Associate
IWG, Regus
02.2023 - 03.2023
Hostess
Abe & Louie's
06.2022 - 12.2022
Front Desk Agent
Rodeway Inn
11.2020 - 03.2021
Concierge Representative
MiniLuxe
09.2019 - 03.2020
Sales Associate
Old Navy
09.2017 - 09.2018
Office Assistant
Malden Mayor's Office
07.2017 - 08.2017
High-school Diploma -
Malden Highschool