ZAYNA AOUNI

Environment: Database migration, Digital Transformation, M&A integration, IT infrastructure, IT strategic sourcing, SWIFT and faxing solutions, Cloud, network and infrastructure, email strategy, and bank client migration

Responsibilities

• Managing a large-scale IT transformation program for BNP Paribas and All Funds Bank partnership, including selling and merging funds dealing services activities
• Overseeing the planning, execution, and delivery of strategic IT programs and projects
• Coordinating with internal and external stakeholders to define program objectives, timelines, and deliverables
• Producing custom reports such as performance, progress, and financial reports for client project teams and management team
• Providing regular program status updates to senior management and stakeholders to discuss program status, risks, and new opportunities
• Managing cross-functional teams of IT professionals, including software developers, system engineers, and project managers
• Presenting weekly updates and monthly steer co-presenting and evaluating program performance to key stakeholders

Achievements

• Successfully managing a large-scale IT transformation program portfolio and building strong relationships with partners
• Delivering exceptional service quality resulting in positive feedback from client teams and improving service offerings
• Partnering with senior management to establish new targets and SLAs
• Holding frequent meetings with hiring managers and their team members to define their needs and requirements
• Creating an environment of success for partners' teams by offering monthly program updates, improving SLAs, accountability and buy-in.

Responsibilities

• Lead Preferred Supplier Program, a large initiative for IT VMO
• Responsible for managing +$6M portfolio
• Managed 40 onsite and 15 off-shore team members
• Managed vendor relationships, and supporting finance and sourcing team to improve current invoicing processes and mitigate future financial impacts/risks
• Accountable for monthly external SLAs, quantifying and tracking key value metrics and present monthly to VMO team and key stakeholders
• Maintained regular weekly/monthly and quarterly VMO meetings to review status of new/active opportunities, challenges, and the overall program progress and status
• Developed and participating in launch and execution of multiple key initiatives to contribute to strategic account plans and growth
• Supported new HR initiatives based on strategic goals, and align the same to short and long-term staffing plans within the account

Achievements

• Improved change management tracking process and cost estimation resulting in an increase of 6% in monthly GPM
• Designed and developed a comprehensive dashboard to monitor internal service delivery performance, customer metrics, intended to provide a reporting tool to senior management
• Introduced new VMO goals and SLAs to existing sourcing partners to help increase their performance and drive successful execution of the set daily, weekly, monthly and quarterly goals
• Increased overall sourcing delivery by 65%. Examine current internal practices and processes
• Identified, investigated, and developed continuous operational improvement initiatives and draft and lead SOPs execution
• Cultivate solid and strategic relationships with IT Vendor Management Office (VMO) team and senior-level partners across multiple teams.

Environment: Big Data, Digital Transformation, Marketing & Merchandising, Supply Chain, M&A integration, IT infrastructure, IT strategic sourcing, Business Development, Cloud, Agile

Responsibilities

• Led 80+ on/offshore resources and managed +$3M portfolio across multiple domains for a Fortune 100 retailer
• Accountable for all deliverables and financial/resources aspects, including requirements gathering and proposal finalization
• Represented customer needs as client advocate and guided new business opportunities through sales lifecycle
• Built key client relationships and resolved critical project issues as service line focal
• Interacted with multifunctional teams to gather program planning data and conducted program needs and resource assessments
• Managed team performance, P&L, and implemented corrective actions to drive contract deliverables and business growth
• Developed and launched new initiatives to contribute to strategic account plans and portfolio growth

Achievements

• Managed multiple projects from conception to completion in a fast-paced acquisition environment, delivering all projects on-time and within budget.
• Achieved a customer satisfaction score of 97.9%, ranking #1 out of 30+ accounts in 2018.
• Maintained 100% compliance with SLAs and KPIs based on internal master services metrics.
• Led initiatives promoting collaboration and continuous learning, resulting in increased business opportunities across client sites in Canada, the US, and India.
• Introduced a fast proposal delivery approach, reducing SOW delivery time to an average of 2-5 business days from the day of communication.
• Analyzed staffing and skill gaps worth 45 FTEs to improve customer satisfaction.
• Cross-trained support staff, increasing productivity by 15% and reducing staffing budget by 7%.
• Awarded MIDAS (M&A solution to automate data consolidation for new chains/stores mergers and acquisitions). Selected by PMI Institute and featured in UST Global internal retail industry publications.

Responsibilities/Achievements

• Planned and coordinated meetings with medical equipment suppliers for the Imaging team
• Developed sourcing strategies and managed project schedules for new initiatives and expiring contracts
• Presented savings and trend analysis, exceeding leadership's expectations
• Designed and launched a central Project Management Office (PMO) SharePoint site
• Collaborated with senior management and project teams to implement a standard framework, plan, templates, SOPs, and SIPOCs
• Introduced a new Work Breakdown Structure and led complex work breakdown sessions

• Ensured successful and flawless delivery of technical initiatives ranging from QA strategic initiatives to infrastructure projects with the goal of continuous process improvement.
• Served as a liaison between the business and technical teams, collaborating with development and business lines to ensure progress is made on time and on budget.
• Led planning, budget forecasts, internal audits, training, projects compliance monitoring, communication, and tracking/monitoring the progress of multiple IT projects.
• Successfully completed all projects with lower overall QA defects, achieving 15% improvements quarter after quarter and receiving recognition during quarterly team performance review presentations.
• Led and supported several continuous process improvement initiatives within the QA teams, and monitored and analyzed QA metrics in Tableau to drive efficiency and bridge gaps in multiple areas.

InRhythm Inc, a data analytics and consulting company

Responsibilities/Achievements

• Managed the build of a cloud-based web portal with four modules for a large CPG client to view data reports and run real-time sales data analysis.
• Managed the entire project lifecycle from conceptualization to launch and closure, including onboarding new clients and providing training to sales teams and channel partners.
• Provided day-to-day support and training to client sales teams and account executives, effectively managing customer adoption of the SaaS-based platform.
• Recognized for outstanding performance on every project and securing the largest up-sell in company history through relationship building and optimal customer service experience.
• Became designated SME for largest CPG client and partners, assisting in negotiating new contracts with potential retail partners.