Zehra Ashraf
Waltham
Summary
Detail-oriented Office Support Specialist with expertise in administrative functions and client relations. Skilled in data entry management and reporting, improved process efficiency and facilitated effective communication among stakeholders. Committed to enhancing organizational productivity and service quality.
Overview
18
18
years of professional experience
Work History
Office Support Specialist
Department of Developmental Services
Waltham
09.2023 - Current
- Provide administrative support to area directors and service coordinators
- Facilitated communication between clients, staff, and external stakeholders
- Coordinate scheduling of meetings and appointments for departmental staff
- Organize mail and maintain filing room with confidential health documents
- Prepare and mail individualized service plans (ISP's) and plans of care (POC's) within 30 days of submission
- Utilize Excel to analyze average completion time for service coordinators' ISPs, providing insights for process improvement
- Facilitate weekly legal meeting and distribute summary
- Coordinated clinical team reports, PCA, and 688 referrals to deliver services to stakeholders
- Assist program coordinantor by updating vendor contract trackers
- Submit all medical and legal paperwork for guardianship applications timely
- Update client contact information and demographics in Meditech and HUB system to maintain accurate record
- Perform data entry tasks into various databases accurately with attention to detail
- Create monthly reports to staff on office productivity and updated them regularly.
Senior Market Research Associate
Verbatim Advisory Group
Waltham
01.2015 - 01.2022
- Promoted to Senior Market Research Associate in second year after maintaining productivity in top 40%
- Conducted qualitative and quantitative research to deliver insights for diverse client projects
- Collected and analyzed market trend data for analysts to inform client presentations
- Survey respondents on market research to gather data on customer behavior and financial trends
- Communicate research questions effectively to collect accurate data
- Established strong relationships with respondents to ensure reliable data sources for accurate forecasting
- Maintain constant communication with team members and managers on time sensitive projects
- Record and gather clear and accurate data points
- Write up results in Microsoft Access in a timely manner for review by research analysts
- Maintain and update databases in Access
- Organize and lead training for new hires
- Mentored new hires during their onboarding process
- Complete quarterly compliance training
- Uphold company policies and procedures and SEC guidelines
- Investigated industry news and developments relevant to company's products and services.
- Transferred from temporary to permanent after six months of employment due to strong work performance
Catering Manager
Moe’s southwest grill
Waltham
01.2015 - 12.2015
- Coordinated catering events from planning through execution, delivering tailored experiences for diverse clientele.
- Led catering operations, ensuring seamless execution and high-quality service.
- Managed inventory and procurement for food supplies and equipment, ensuring availability for all events.
- Maintained smooth and timely operations in preparation, delivery, and setup of meals
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared a variety of foods according to customer orders or supervisors' instructions, following approved procedures
- Delegated tasks to staff members to improve workflow efficiency.
- Clearly and promptly communicated pertinent information to staff, such as large reservations, last minute menu changes, or special requests
- Assisted customers with food selection, inquiries, and order customization requests
- Positively engaged with customers, offering menu information, providing suggestions, and showing genuine appreciation for their business
- Promptly handled guest concerns and complaints
- Built loyal clientele through friendly interactions and consistent appreciation
- Maintained a positive work environment among staff with a positive attitude and open line of communication
- Performed all position responsibilities accurately and in a timely manner
Retail Associate
GNC
01.2013 - 12.2014
- Received and processed customer payments
- Fulfill orders and process shipments, assuring correct inventory is received
- Worked extra shifts during busy periods to ensure customer service demands were met
- Developed promotional strategies to effectively clear overstocked merchandise
- Performed store opening and closing procedures including deposits
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Cultivated relationships with customers and community to foster long-term business loyalty
- Selected products according to customer needs and product specifications.
- Consistently hit and exceeded sales goals by 20%.
- Communicated regularly with regional and store managers for daily support and strategic planning to increase sales and gain info on current promotions
- Took daily inventory to prevent shrinkage and theft
- Maintained company approved sales procedures
Reception/ Accounts Payable Assistant
IHS dialysis corporate office
Boca Raton
01.2012 - 12.2013
- Answered phone calls professionally, ensuring proper call forwarding and transfers
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors
- Input invoices into Peach Tree for timely payment processing
- Coordinated with three clinics to expedite invoice approvals
- Addressed vendor inquiries regarding payments to enhance communication
- Opened and sorted invoices and mail for each company efficiently
- Scanned EOBs and deposits to Trillium for record-keeping
- Reorganized filing system to enhance document retrieval and management.
- Managed errands and supply orders to ensure smooth office operations
Data Entry Clerk
Royal Caribbean Cruise Lines
Miami
01.2008 - 12.2009
- Acquired necessary computer programs for data input on colonial company intranet
- Processed and logged customer comments and complaints promptly
- Organized information for customer service department's review processes
- Updated client information within system to ensure accuracy
- Maintained proficient typing speed to enhance efficiency
- Achieved incentives through consistent performance and adherence to goals
- Upheld company policies and met deadlines without exception
Education
BA - General Studies with a concentration in Society and Social Problems
Southern New Hampshire University
03-2024
Skills
- Administrative expertise
- Microsoft Office Suite
- Data entry management
- Scheduling coordination
- Calendar management
- POS systems knowledge
- Computer systems proficiency
- Meditech
- HUB
- Vendor management
- Office management
- Reporting and analytics
- Problem-solving aptitude
- Multitasking proficiency
- Organizational abilities
- Client relations excellence
- Communication skills
- Calendar management
Timeline
Office Support Specialist
Department of Developmental Services
09.2023 - Current
Senior Market Research Associate
Verbatim Advisory Group
01.2015 - 01.2022
Catering Manager
Moe’s southwest grill
01.2015 - 12.2015
Retail Associate
GNC
01.2013 - 12.2014
Reception/ Accounts Payable Assistant
IHS dialysis corporate office
01.2012 - 12.2013
Data Entry Clerk
Royal Caribbean Cruise Lines
01.2008 - 12.2009
BA - General Studies with a concentration in Society and Social Problems
Southern New Hampshire University