Zeynep Aydin
Shrewsbury
Summary
- Having 3+ years of experience as a Certified Salesforce Developer/Administrator
- Experienced in writing Apex classes, Triggers, Batch classes, Test Classes, Asynchronous Apex
- Hands on experience in creating Record-Triggered Flows, Scheduled Flows, Autolaunched Flows, Validation Rule, Approval Process
- Experienced in developing Lightning Web Components (LWC)
- Experienced in integrating Salesforce with external systems using REST API
- Experienced in creating Page Layouts, Record Types to organize fields, Custom Links , Related Lists and other components on a record detail
- Experienced in data modelling
- Experienced working in Agile methodology, Scrum methodology, and Test-driven development
- Excellent team player with outstanding analytical problem solving skills and ability to work in a highly-dynamic environment
Overview
18
18
years of professional experience
1
1
Certification
Work History
Salesforce Administrator/Developer
Markforged
10.2023 - Current
- Designed and implemented Case Creation Process and flow automations for better data collection and accurate routing to appropriate teams.
- Boosted technical solution team productivity by developing and deploying automated workflow processes that reduced manual data entry and expedited case follow-up times.
- Managed user access, setup, profiles, and roles, customizations of objects, fields, record types, page layouts and validations.
- Worked on Lightning Web components (LWC), Apex and Test classes.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Integrated Salesforce with third party system using REST API.
- Worked on Case Entitlements, Service Console, Email-to-Case and Case Assignment rules.
- Installed and applied App Exchange applications like Marketo Insights and Zoom for Salesforce Lightning to enhance business requirements.
- Worked on Service Cloud – Email to case and Knowledge components are set up.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Reduced system downtime and user issues by promptly addressing and resolving Salesforce support tickets and providing ongoing user support.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborating with client, cross-functional teams and technical teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Ensured data integrity and compliance by overseeing regular cleanup and maintenance of Salesforce records.
- Extensively worked on Sales, Service and Experience cloud.
- Experience in community setup and partner user management.
- Performed regular data validation and cleansing, optimizing database quality standards.
- Performing database operations using Data Loader to maintain the data quality and migration.
Salesforce Developer
IXL Learning Inc.
04.2021 - 09.2023
- Developed Salesforce implementation with Sales Cloud,Service Cloud
- Developed and Implemented Flows, Apex Classes, Triggers and Test Classes to implement business logic
- Utilized Asynchronous Apex techniques such as Queueable, Future methods, Batches, and Schedulable to avoid hitting governor limits.
- Written optimized SOQL and SOSL queries in apex classes to retrieve optimized data from sObjects
- Designed and developed custom user interfaces via Lightning Web Components(LWC) , SLDS and base lightning components.
- Developed Aura Enabled methods for lightning components.
- Integrated Salesforce with third party systems using REST API
- Designed, developed and maintained Record Triggered Flows, Auto-Launched Flows, and Scheduled Flows for automations.
- Implemented DML events considering governor limits of SFDC as multi-tenant environment, operations to optimize performance and avoid governor limits
- Designed and implemented platform enhancements including Reports, Dashboards and Page Layouts
- Formula fields, Validation Rules, Workflow and Approvals for flexibility and functionality of force platform application
Math Department Chair/Teacher/Robotics Coach
Magnolia Science Academy
08.2006 - 06.2015
- Taught multiple grade levels (7th grade, 8th grade, Algebra 1 Honors, Algebra II, and Geometry
- Assisted in onboarding of new teachers in Math department by conducting classroom observations, and providing guidance and feedback on curriculum implementation and classroom management.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
Education
Bachelor of Science - Mathematics
Selcuk University
Konya, TURKEYSkills
- Salesforce Clouds: Lightning Sales Cloud, Lightning Experience Cloud, Lightning Service Cloud
- Classes: Triggers, Asynchronous APEX, JavaScript, Classes, Test Classes
- Languages: Apex, Flows, SOQL, SOSL
- Integration: REST API
- Components: Lightning Web Components (LWC)
- Testing Methods: Unit Testing, API Testing
- OWD, Profile, Roles, Sharing Rules, Permission Sets, Page Layouts
- Reports and Dashboards
- Declarative Automation Tools: Flows, Validation Rule, Process Builder, Approval Process
- Project Management Tools: JIRA, Trello
- Methodologies: Agile/Scrum
- Data Migration Tools, Data Loader, Data Import Wizard, Workbench
- Source and Version Control: Git, GitHub
- Deployment Tools: SF Change Sets, Copado, Gearset
- Analytical Thinking, Teamwork, Problem Solving, Multitasking
Certification
- Salesforce Certified Administrator, Credential ID: 2727690
- Salesforce Certified Developer, Credential ID: 2872139
- Copado Certified Fundamentals, Credential ID: 028568
Timeline
Salesforce Administrator/Developer
Markforged
10.2023 - Current
Salesforce Developer
IXL Learning Inc.
04.2021 - 09.2023
Math Department Chair/Teacher/Robotics Coach
Magnolia Science Academy
08.2006 - 06.2015
Bachelor of Science - Mathematics
Selcuk University
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