Ziani Sophia

• Led a high-performing technical support team, ensuring timely resolution of customer issues.
• Oversaw daily operations while providing coaching and feedback for team development.
• Managed technical escalations to maintain service quality and operational efficiency.
• Monitored key performance indicators to assess team performance and identify improvement areas.

• Provided team leadership and coaching to enhance performance and accountability.
• Developed and implemented action plans based on thorough analysis of goals.
• Motivated team members to achieve set objectives through targeted strategies.
• Directed daily focus on customer requirements and objectives to ensure task alignment.

• Intelcia VAD-Online sales for Darty project
• Identified potential sales opportunities by asking probing questions about customer needs and preferences.

Facilitated relationships with artists and production companies through consistent follow-up.

• Coordinated logistics for equipment management at VHR.
• Organized showcases, film screenings, gala events, and various activities for Timitar Festival.

• Collaborated with marketing teams to develop strategies for increasing visibility on search engines.
• Monitored keyword performance and adjusted content accordingly
• Conducted market research and analysis to identify potential investments.

• Maintained organized filing systems for customer information and sales documents.

• Planning and organizing charity galas
• Running events (FUN RUN at AUI)

• Communicate team status, task accomplishment, and direction
• Monitoring projects with the team (3D editing.)
• Follow up with customers
• Prospecting new clients
• Preparation of administrative documents
• Management and development of the portfolios of existing customers as well as the prospection of new Clients