Zineb EL Kassi

Specialist with four years of experience BeIN Sports and Entertainment in customer service, commercial sales, document management, and technical support across Gulf countries including Qatar, the UAE, Saudi Arabia, Kuwait, Bahrain, and Oman. Possesses exceptional skills in management and communication, including protocol skills for interacting with VIP clients. Able to work under pressure and learn quickly. Described as dynamic, organized, and motivated, with a strong ability to adapt and innovate, and a proven track record in enhancing customer experience and improving operational effectiveness.

• Date of Birth: 06/28/93
• Gender: Female
• Nationality: Moroccan
• Marital Status: Single

• Project Management: Planning, executing, and monitoring projects to ensure goals are achieved on time and within budget.
• Business Management: Effectively managing business operations, focusing on planning, organizing, directing, and controlling to achieve strategic objectives.
• Hotel Management: Overseeing daily operations of hotels, including customer service, marketing, and team management to enhance guest satisfaction and increase revenue.
• Human Resources: Managing relationships between employees and the organization, including recruitment, training, and employee development.
• Human Resources Planning and Management: Strategically planning human resources to ensure the availability of necessary competencies to achieve organizational goals.
• Hospitality and Hotel Management: Providing exceptional hospitality experiences through the management of hotels and tourism facilities with a focus on service quality.
• English Language Learning: Developing English language skills for effective communication in professional and social environments.
• Managing Sales Promotion for E-commerce: Designing and managing promotional strategies to increase sales on e-commerce platforms.
• B2B Commerce: Understanding and applying strategies for business-to-business commerce to enhance commercial relationships and increase revenue.