Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Ziyad Laarifi

Online Tutor

Summary

Dynamic and multilingual professional with extensive experience in customer support, sales, and language instruction. Proven success as a French tutor on Preply, achieving high ratings and managing a large student base. Demonstrates a strong ability to communicate effectively in Arabic, French, and English. Adept at managing diverse roles including customer service, sales, and client support across various industries. Seeking opportunities to leverage language and management skills in an international setting.

Overview

5
5
years of professional experience

Work History

French Tutor

Preply
01.2022 - Current
  • Taught French to students at various proficiency levels, from beginners to advanced.
  • Achieved a high rating of 6 stars and earned the Super Tutor badge.
  • Managed over 100 students, delivering personalized instruction and consistently positive feedback.
  • Developed tailored lesson plans to meet individual student needs, leading to significant improvements in language skills.
  • Expanded services to include voiceover work, capitalizing on high demand.
  • Addressed technical issues encountered during online sessions, minimizing disruptions and maintaining lesson flow.
  • Kept detailed student progress records, monitoring against agreed goals to deliver positive outcomes.
  • Offered exam revision sessions, equipping students with the strategies and knowledge needed to tackle exams confidently.

Assistant Manager & Client Support Specialist

VeraClinic
01.2021 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Customer Support Representative

Merter Fashio Center
01.2020 - 12.2020
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed sales operations for one of Turkey's largest wholesale clothing centers.
  • Assisted customers with product selection, provided detailed product information, and processed transactions.
  • Achieved sales targets and contributed to store’s overall revenue growth.
  • Analysed customer service metrics to identify trends and areas for improvement, presenting findings to management.
  • Processed customer returns and exchanges, adhering to company policies and maintaining high customer satisfaction levels.

Education

Bachelor of Science - Computer Science

Özyeğin University
Istanbul
05.2001 -

High School Diploma -

Gebran School
Morocco
05.2001 -

Skills

    Teaching & Tutoring: Experienced in delivering language instruction and tailored lesson plans

    Customer Service: Proficient in managing client relationships and resolving issues

    Sales & Marketing: Skilled in sales strategies and client engagement

    Management: Strong background in overseeing operations and staff management

    Communication: Excellent verbal and written communication skills

    Online tutoring experience

    Native French speaker

Accomplishments

  • Preply Tutoring:Attained a 6-star rating and the Super Tutor badge, reflecting top-tier performance and high student satisfaction.
    Managed over 100 students, tailoring lessons to individual needs and consistently receiving positive feedback.
    Expanded offerings to include French voiceover services, tapping into high-demand markets.
  • Sales and Customer Service:Achieved significant revenue growth at Merter Fashion Center through effective sales strategies and customer engagement.
    Provided multilingual support in Arabic, French, and English, addressing customer needs and improving satisfaction levels.
  • Management Roles:Oversaw daily operations and staff in diverse fields such as medical aesthetics, clothing retail, and restaurants.
    Enhanced service quality and operational efficiency through effective management and client support.

Languages

French, Arabic, English
Native language
Spanish
Intermediate
B1
Turkish
Intermediate
B1

Interests

Working out

Playing the guitar

Reading

Socializing

Timeline

French Tutor

Preply
01.2022 - Current

Assistant Manager & Client Support Specialist

VeraClinic
01.2021 - 11.2021

Customer Support Representative

Merter Fashio Center
01.2020 - 12.2020

Bachelor of Science - Computer Science

Özyeğin University
05.2001 -

High School Diploma -

Gebran School
05.2001 -

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Ziyad LaarifiOnline Tutor