Technical Support Representative
Foundever
Rabat, Rabat, Salé
24/10/23 - 10/05/24
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Documented all activities related to technical support including processes, updates, changes made.
- Assisted customers with installation of new hardware and software applications.
- Performed regular maintenance checks on customers' systems.
- Troubleshot customer inquiries related to software and hardware issues.
- Created reports on customer complaints and feedback for management review.
- Identified potential areas for improvement in existing products or services.