Zoey Emerson

• Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
• Streamlined appointment scheduling for improved time management and increased service appointments.
• Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
• Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
• Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
• Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
• Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guests.

Over the past two years, i have successfully provided care for three boys ages 1,4 and 7. Efficiently managing daily schedules, including naps and meal preparation, ensuring a balanced routine. Organizing engaging and educational outdoor and indoor activities tailored to each child’s development stage. Assisting with homework and fostering a productive learning environment. Ensuring safe and timely transportation to various activities and appointments. Establishing and maintaining open, affective communication with parents to ensure their expectations and the children’s needs were constantly met.

• Streamlined order processing by optimizing picking and packing procedures, ensuring timely client deliveries.
• Collaborated with team members to enhance loading and unloading efficiency, minimizing product damage and optimizing space utilization.
• Assisted in the implementation of warehouse management software, significantly improving inventory accuracy.
• Contributed to reducing lost or damaged goods through meticulous labeling and careful handling of fragile items during transportation. Enhanced order accuracy by thoroughly cross-checking picked items against packing slips prior to shipment preparation.