Zoraida Olivo
Framingham
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator II
Mass General Hospital
03.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Manage schedule for Interventional Radiology by moving cases, scheduling patients at appropriate times with the correct provider, checking for errors and checking patient insurance eligibility
- Answering to Emails, Epic In Basket and Work queues on time in a fast paced environment.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Assists patients by coordinating necessary resources including transport, interpreters and other services
- Troubleshooting problems as they occur and function as the liaison to other hospital departments
- Work closely with the IR Supervisor to accommodate add on urgent cases and work off a waiting list to ensure patients are seen in a timely manner
- Serves as a liaison to communicate patient needs /feedback with appropriate clinical teams
- Collaborating with other patient service coordinators within the MGB umbrella
- Provides patients with clear explanations about appointment requirements, instructions, and clinic policies and procedures
- Communicating effectively with Providers from multiple departments regarding scheduled procedures, changes in patients' appointments, lab orders and questions patients may have.
- Greeted and assisted patients with check-in procedures as needed
Multiple Positions (Front desk/Billing/Referrals)
Pediatric Associates of Wellesley
11.2017 - Current
- Responsible for staffing the Front Desk Staff with various work schedules and hours in an office that is open 365 days a year
- Managed time efficiently in order to complete all tasks within deadlines.
- Working in a team setting, providing support and guidance to families
- Assisted with day-to-day operations, working efficiently and productively with all team members in multiple departments
- Scheduling all appointments
- Handling confidential information and strictly following the HIPAA privacy act
- Greets patients and Visitors
- Responsible to Open /Close office
- Collect co-pays/ large balances
- Registration for New Patients
- Answering Telephone Calls for all departments
- Opening and distributing mail for providers
- Check Insurance Eligibilities
- Completed other tasks as assigned by the office manager, nursing staff or physicians
- Billing; Work closely with management to reach out to families obtain payment for large overdue bills. Also, send patients to collections if bills were over 90 days overdue.
- Worked flexible hours across night, weekend, and holiday shifts.
Department Coordinator
Newton Wellesley Hospital
04.2021 - 03.2022
- Registration and scheduling of walk-in patients in a fast paced environment
- Working directly with Medical Assistant, Physician Assistants and Physicians to coordinate care
- Adhered to strict patient identification scheduling CT scans, x-rays and MRI’s
- Responsible for Opening and Closing the department
- Working independently and with a team
- Faxing/ Chart Prep
- Adhering to Walk in protocols and scheduling protocols depending on the Physicians and Nurse Practitioners preference
- Completed other tasks as assigned by the office manager, medical assistant staff or physicians
Department Coordinator & Medical Assistant II
NWH Center for Weight Loss and Bariatric Surgery
01.2015 - 03.2017
- Provided procedural assistance to the physicians and obtained vital signs
- Scheduling all appointments
- Answering Telephone calls
- Charted entries (medications, vital signs, allergies, etc.)
- Correct Registration/scheduling errors
- Completed other tasks as assigned by the office manager, nursing staff or physicians
- Filing and scanning
- Check in / Checkout patients
- Provide patients with New Patient Meeting Information
- Obtain Prior Authorizations and referrals
Radiologic Technologist - Perdiem
Franciscan Children’s
12.2015 - 10.2016
Radiologic Technologist (Perdiem)
Cambridge Health Alliance
01.2014 - 03.2016
Medical Assistant -Temporary Assignment
Transform Alliance for Health
05.2015 - 11.2015
Medical Assistant II-Temporary Assignment
NWH Wells Ave
09.2014 - 02.2015
Lead Medical Assistant II
Waltham Family Medicine
08.2005 - 09.2014
- Scheduled appointments using Meditech & Epic EMR systems
- Front Desk Coverage as needed
- In charge of morning huddles to ensure proper workflow for the office.
- Completed other tasks as assigned by the office manager and providers
- Obtained Prior Authorizations for Imaging and medications
- Scheduled Peer to Peer appointments with the Physician
- Training of new employees
- Inten host for MA students
- Inventory & stock management
- Worked closely with the manager
- Manage prescription depot/ voicemail and distribute the request to the appropriate team
- Charted entries (medications, vital signs, allergies, etc.)
- Triage Phone Calls for Adult and Pediatric patients
- Provided procedural assistance to the physicians with minor procedures
- Interpreted for Spanish speaking patients
- Performed EKGs, pregnancy tests, DOT E, visual acuity testing, drug screening, INR tests, glucose tests, venipuncture, vital signs, cultures, urinalysis, allergy testing and injections
Education
Bachelor's degree - Health Administration
Southern New Hampshire University
08.2025
Associates Degree in Science -
Bunker Hill Community College
05.2015
Bryman Institute Medical Assisting Program -
Bryman Institute
01.2005
Waltham High School -
Waltham High School
01.2003
Skills
- Fluent in Spanish
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Strong work ethic
Certification
- Medical Assistant II Leadership and Training Academy Certification
- Medical Assistant Certification from Bryman Institute, 2005
- ARRT-Radiologic Technologist License, 2015
- The National Society of Leadership and Success Certificate, 2023
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator II
Mass General Hospital
03.2022 - Current
Department Coordinator
Newton Wellesley Hospital
04.2021 - 03.2022
Multiple Positions (Front desk/Billing/Referrals)
Pediatric Associates of Wellesley
11.2017 - Current
Radiologic Technologist - Perdiem
Franciscan Children’s
12.2015 - 10.2016
Medical Assistant -Temporary Assignment
Transform Alliance for Health
05.2015 - 11.2015
Department Coordinator & Medical Assistant II
NWH Center for Weight Loss and Bariatric Surgery
01.2015 - 03.2017
Medical Assistant II-Temporary Assignment
NWH Wells Ave
09.2014 - 02.2015
Radiologic Technologist (Perdiem)
Cambridge Health Alliance
01.2014 - 03.2016
Lead Medical Assistant II
Waltham Family Medicine
08.2005 - 09.2014
Associates Degree in Science -
Bunker Hill Community College
Bryman Institute Medical Assisting Program -
Bryman Institute
Waltham High School -
Waltham High School
- Medical Assistant II Leadership and Training Academy Certification
- Medical Assistant Certification from Bryman Institute, 2005
- ARRT-Radiologic Technologist License, 2015
- The National Society of Leadership and Success Certificate, 2023
Bachelor's degree - Health Administration
Southern New Hampshire University
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