Zufan Tesfaye
Boston
Summary
Driven entrepreneur with a proven track record in customer service & relations and small business operations. Excelled at Zara Construction Company by enhancing supply chain performance and training staff, significantly improving customer satisfaction. Demonstrates an entrepreneurial personality with expertise in employee training and inventory control, ensuring operational excellence and quality service delivery.
Overview
11
11
years of professional experience
Work History
Business Owner
Z Wear
07.2017 - 05.2023
- Established strong customer relationships through excellent communication and attentive service.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Inventory Controller
Zara Construction Company
08.2012 - 06.2017
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Bachelor of Arts - Business Management
Mekelle University
Mekelle, Ethiopia07.2012
Skills
- Customer Service & Relations
- Entrepreneurial personality
- Employee Training
- Small business operations
Languages
Amharic
Native or Bilingual
Tigrigna
Native or Bilingual
Timeline
Business Owner
Z Wear
07.2017 - 05.2023
Inventory Controller
Zara Construction Company
08.2012 - 06.2017
Bachelor of Arts - Business Management
Mekelle University
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