Zuleika Rodriguez
Accounting & Payroll Specialist
Berlin,MA
Summary
Detail-oriented and motivated professional with over 5 years of experience in financial services, payroll administration, and client relations. Proven ability to maintain accuracy and efficiency in high-volume, fast-paced environments. Skilled in handling sensitive financial data, ensuring regulatory compliance, and delivering data-driven insights. Seeking to advance career in accounting or compensation analysis, bringing strong analytical capabilities and a commitment to operational excellence to the role.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Payroll Clerk / Administrative Assistant
Town of Westborough
Westborough, MA
04.2024 - Current
- Process bi-weekly payroll for municipal employees with precision and confidentiality, ensuring full compliance with federal, state, and local tax regulations.
- Maintain accurate employee records, benefits administration, and timekeeping reports using integrated payroll systems and Microsoft Excel.
- Prepare detailed financial reports, budget summaries, and cash sheets to support department heads and finance operations.
- Serve as a key point of contact for payroll-related inquiries, resolving issues efficiently while upholding internal policies.
- Support administrative operations, including correspondence management, recordkeeping, and adherence to municipal compliance standards.
Lead Office Administrator
Union Dental
Marlborough, MA
09.2018 - 03.2021
- Managed all front-office operations, including patient scheduling, billing, insurance claims submission, and payment processing with a strong focus on accuracy and HIPAA compliance.
- Coordinated treatment planning meetings for doctors and patients, optimizing workflow and enhancing the patient experience.
- Implemented new tracking systems to reduce insurance claim denials and improve revenue cycle management.
Branch Operations Manager
Santander Bank
Framingham, Massachusetts
08.2017 - 08.2018
- Oversaw daily operations of the branch, ensuring regulatory compliance, internal controls, and operational integrity across vault management and teller activities.
- Led, coached, and scheduled branch staff to meet performance metrics and customer service goals.
- Facilitated multilingual client service and coordinated with financial specialists to deliver tailored banking solutions.
- Managed branch supply logistics and secure handling of loan documents and high-value shipments.
Personal Banker
Santander Bank
01.2017 - 08.2017
- Assisted customers with personal banking needs, including account openings, consumer lending, and financial education.
- Identified customer needs and referred appropriate banking products and services, enhancing cross-sell performance.
- Resolved customer account issues and ensured adherence to compliance and privacy standards.
Bank Teller I
Santander Bank
09.2016 - 01.2017
- Conducted day-to-day financial transactions with accuracy, including deposits, withdrawals, and loan payments.
- Maintained cash drawer integrity and ensured a high standard of customer service and confidentiality.
Pharmacist Technician
CVS Pharmacy
08.2011 - 08.2016
- Supported licensed pharmacists in prescription processing, inventory control, and insurance verification.
- Maintained meticulous records and ensured compliance with pharmacy regulations and patient safety standards.
- Delivered customer-focused service in a fast-paced, accuracy-critical environment.
Education
Associate of Science - Accounting
Salter College
West Boylston, MA 08.2012 - 05.2014
Skills
Payroll Processing
Audit management
Customer engagement
Reporting & Analysis
Scheduling coordination
Microsoft Excel proficiency
Data entry
Tax compliance
Confidentiality assurance
Timeline
Payroll Clerk / Administrative Assistant
Town of Westborough
04.2024 - Current
Lead Office Administrator
Union Dental
09.2018 - 03.2021
Branch Operations Manager
Santander Bank
08.2017 - 08.2018
Personal Banker
Santander Bank
01.2017 - 08.2017
Bank Teller I
Santander Bank
09.2016 - 01.2017
Associate of Science - Accounting
Salter College
08.2012 - 05.2014
Pharmacist Technician
CVS Pharmacy
08.2011 - 08.2016
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