Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
Acharki Echoudar

Acharki Echoudar

Casablanca,Morocco

Summary

Experienced hospitality professional with a strong background in tourism and expertise in front desk operations. Proven ability to manage night service, ensuring client assistance and operational control. Demonstrates excellent service orientation and autonomy, contributing to efficient reception management and high customer satisfaction.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work history

Night audit

Onomo Hôtel Airport
Casablanca, Morocco
2026.01 - Current

Assisted in night reception duties by welcoming clients.
Supported financial operations through accurate verification and control.
Helped prepare daily reports while maintaining client satisfaction.

Night audit

Fourteen Hôtel Ain Sebaa
Casablanca, Morocco
2025.01 - 2026.01
  • Managed client check-in and check-out processes during night service.
  • Assisted clients with inquiries to ensure high-quality service.
  • Monitored daily financial operations including invoices and payments.
  • Executed daily closure procedures and prepared reports for management.
  • Handled telephone calls and responded to requests for information.
  • Ensured safety and smooth operation of reception during night shifts.

Front disk agent

Novotel & Ibis Hôtel
Mohammédia, Morocco
2024.08 - 2025.01
  • Welcomed clients and assisted with check-in and check-out procedures.
  • Supported booking management through modifications and cancellations.
  • Provided information about hotel services and local attractions.
  • Responded to telephone inquiries and addressed guest requests.
  • Handled billing and processed payments efficiently.
  • Coordinated with various hotel departments to ensure client satisfaction.

Guest concierge

Grand Mogador Hôtel & Marina Mogador Hôtel
Casablanca, Morocco
2023.12 - 2024.08
  • Supervised and coordinated team of baggage handlers to ensure professional client reception.
  • Welcomed clients upon arrival and assisted with luggage to their rooms.
  • Provided information and guidance on hotel services, dining options, and local attractions.
  • Organised transport arrangements including taxis and airport transfers while following up on requests.
  • Responded to emails regarding transport requests and restaurant reservations.
  • Executed and confirmed restaurant bookings for clients.
  • Monitored service quality and ensured client satisfaction throughout their stay.
  • Collaborated with reception and various hotel departments to guarantee a seamless customer experience.

Doorman & Guest service agent

Four Seasons Hôtel
Casablanca, Morocco
2016.08 - 2023.06
  • Welcomed clients and visitors at hotel entrance.
  • Assisted clients upon arrival and departure with door opening and orientation.
  • Helped manage luggage in coordination with bell staff.
  • Organised arrival and departure of vehicles including taxis and private transfers.
  • Provided information to clients regarding hotel services and local attractions.
  • Ensured professional image and quality service at establishment entrance.

Bellman

Kenzi Hôtel sidi maarouf
Casablanca, Morocco
2016.03 - 2016.08
  • Welcomed and assisted clients upon arrival and departure, ensuring professional and friendly service.
  • Helped clients with luggage and accompanied them to their rooms.
  • Coordinated with concierge and reception to address specific client requests.
  • Provided information on hotel services, restaurants, and local attractions.
  • Organised and supervised client transfers and transport (taxis, private cars, shuttles).
  • Maintained a professional image and ensured client satisfaction throughout their stay.

Pool boy

Mazagan Hôtel beach resorts
El Jadida, Morocco
2013.07 - 2015.10
  • Maintained cleanliness and upkeep of pool areas and surroundings, including loungers, parasols, showers, and solarium.
  • Assisted guests around the pool with requests for drinks, towels, and equipment.
  • Monitored safety of facilities and reported any irregularities or issues to supervisor.
  • Collaborated with restaurant team and hotel staff to ensure seamless and enjoyable service.
  • Ensured guest satisfaction and quality of poolside experience.

Security officer

Alomra groupe international
El Jadida, Morocco
2013.03 - 2013.06
  • Ensured security for clients, staff, and hotel facilities.
  • Monitored access and observed sensitive areas to avert incidents.
  • Conducted regular patrols and confirmed proper functioning of security devices.

Security officer

Athéna surveillance Maroc
El Jadida, Morocco
2012.07 - 2013.03
  • Ensured safety of clients, staff, and hotel facilities.
  • Monitored access and observed sensitive areas to prevent incidents.
  • Conducted regular patrols and confirmed proper functioning of security devices.

Security officer

G4S Security
El Jadida, Morocco
2010.08 - 2012.06
  • Monitored access and secured sensitive areas to avert incidents.
  • Conducted regular patrols and ensured security devices were operational.
  • Responded swiftly and effectively to emergency situations and incidents.

Education

Professional Taxi Driver Diplôma - Transport and logistics

L'OFPPT
Casablanca
2025.04 - 2025.05

Diplôma in Restaurant Service Technology: - Hospitality & Tourism

L'OFPPT
Azemmour
2008.09 - 2010.07

Skills

  • Software proficiency:
    Opera System PMS & Opera Cloud,
    Pluriel System & Pluriel Cloud

Languages

Arabic
Native
French
Advanced
English
Advanced

Affiliations

  • Cooking
  • Fishing
  • Running

Timeline

Night audit

Onomo Hôtel Airport
2026.01 - Current

Professional Taxi Driver Diplôma - Transport and logistics

L'OFPPT
2025.04 - 2025.05

Night audit

Fourteen Hôtel Ain Sebaa
2025.01 - 2026.01

Front disk agent

Novotel & Ibis Hôtel
2024.08 - 2025.01

Guest concierge

Grand Mogador Hôtel & Marina Mogador Hôtel
2023.12 - 2024.08

Doorman & Guest service agent

Four Seasons Hôtel
2016.08 - 2023.06

Bellman

Kenzi Hôtel sidi maarouf
2016.03 - 2016.08

Pool boy

Mazagan Hôtel beach resorts
2013.07 - 2015.10

Security officer

Alomra groupe international
2013.03 - 2013.06

Security officer

Athéna surveillance Maroc
2012.07 - 2013.03

Security officer

G4S Security
2010.08 - 2012.06

Diplôma in Restaurant Service Technology: - Hospitality & Tourism

L'OFPPT
2008.09 - 2010.07
Acharki Echoudar