Adam Housni

• Supported multiple CVS Pharmacy locations in Greater Boston and Fort Lauderdale.
• Ensured stores consistently met district expectations for patient experience.
• Resolved customer service gaps and optimized workflow in high- and low-volume stores.
• Collaborated with technicians and pharmacists to enhance patient interactions and reduce wait times.
• Stabilized daily operations and reset service standards during critical periods.
• Partnered with pharmacy managers to analyze performance trends and resolve service concerns.
• Implemented role rotation and enhanced customer acknowledgment to improve service experiences.
• Supported struggling locations in achieving consistent service delivery.

• Executed cash verification duties for front-end and pharmacy registers.
• Reviewed detailed responsibilities from my previous role as a Pharmacy Technician to ensure thorough understanding.
• Addressed customer relations matters according to company standards, enhancing satisfaction.
  Coordinated display setups and inventory processes for promotions and seasonal sales.
• Supervised crew by allocating responsibilities and monitoring task completion.
• Addressed customer relations matters according to company standards, enhancing satisfaction.Coordinated display setups and inventory processes for promotions and seasonal sales.
• Reacted swiftly to theft attempts while ensuring safety of all personnel.
• Implemented asset protection systems, including bag checks and receipt audits.

Facilitated manager overrides on smart system as per policy guidelines.

• Facilitated pharmacological services through efficient medication stocking, assembly, and distribution to ensure timely patient care.
• Prepared medications for pharmacist dispensing by reading orders, labeling, calculating quantities, and assembling IV solutions.
• Monitored pharmacy inventory by assessing stock levels, ordering supplies, and removing expired items to maintain optimal inventory management.
• Upheld safety standards in pharmacy through strict adherence to protocols and regulations.
• Implemented infection-control measures to safeguard patients and employees.
• Greeted healthcare providers and patients in person and by phone, addressing questions and referring inquiries.
• Documented physicians’ orders and prescriptions by maintaining organized records.
  Calculated charges to generate revenue through accurate billing practices.