Alain Djerabe
Worcester
Summary
Dynamic Recovery Specialist with a proven track record at Veteran Inc., enhancing client satisfaction through effective communication and compassionate counseling. Skilled in crisis response and patient advocacy, I optimized workflows, improving case handling efficiency and relapse prevention rates. Certified in CPR/AED and as a recovery specialist, I ensure compliance and meticulous documentation.
Results-driven professional with extensive expertise in client recovery and support. Adept at developing tailored recovery programs that foster client growth and resilience. Known for fostering team collaboration and adapting to evolving client needs, while displaying empathy and strategic thinking.
Overview
7
7
years of professional experience
Work History
Recovery Specialist
Veteran Inc.
02.2018 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Tracked client participation in treatment services to identify attendance issues.
- Documented case management activity for accurate, reliable records.
Education
High School Diploma -
Banguin
Central Africa Rebulic04-2001
Skills
- Certified in CPR/AED
- Certified recovery specialist
- Patient advocacy
- Records review
- Crisis response
- Certified advanced alcohol and drug counselor (CAADC)
Timeline
Recovery Specialist
Veteran Inc.
02.2018 - Current
High School Diploma -
Banguin
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