Alicia Bigay Ramos
Chicopee
Summary
Bilingual Licensed Master Social Worker with 9+ years of experience in psychotherapy and service coordination for children and families across Micro, Mezzo, and Macro levels. Committed to empowering individuals and groups to leverage personal and community resources for problem-solving and improved well-being.
Overview
15
15
years of professional experience
Work History
Crisis Clinician
Center For Human Development Inc.
Chicopee
01.2025 - Current
- Responded to crisis situations with emotional support, safety planning, and de-escalation techniques, ensuring client safety and stability.
- Delivered emotional support and counseling during acute crises, enhancing client coping strategies.
- Developed and implemented crisis intervention plans for diverse populations.
- Delivered crisis intervention services through telephone consultations and in-person meetings.
- Collaborated with multidisciplinary teams to ensure holistic care delivery.
- Advocated for client access to community resources and services, improving overall client support and outcomes.
- Assessed client needs through comprehensive crisis evaluations.
LPHA
Center For Human Development Inc.
Holyoke
07.2024 - Current
- Facilitated person-centered processes to gather information for developing Comprehensive Assessments (CAs), CA reviews, and Individual Action Plans (IAPs), enhancing client-focused service delivery.
- Authorize and ensure that ACCS Person records including Comprehensive Assessments, IAPs, Service Notes and progress reports, incident reports, and other specialized documentation meet rehabilitation option and DMH requirements and criteria.
- Ensured culturally and linguistically competent services met individuals' preferences and needs, promoting inclusivity and effective communication.
- Referred individuals to appropriate services based on their specific needs.
- Monitored completion and quality of Service Notes to maintain accurate records and support service accountability.
IHT Clinician
Elliot Community Human Service
04.2023 - 07.2024
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Established and executed treatment plans, implementing tailored interventions to meet patient needs.
- Provided intensive family therapy, facilitated regular youth and parent contact, and conducted family consults to strengthen family dynamics.
- Coached youth and parents on effective decision-making and essential skills training.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
Case Manager
Endeavors, PCC
05.2022 - 09.2022
- Responsible for assessing the needs of each unaccompanied alien child in care
- Assisting in identifying concerns about the treatment of individuals
- Responsible for accompanying/transporting UAC to court appearances and other appointments as needed
- Participation in multidisciplinary team conferences and meetings
- Support to UAC in locating family members
- Screening sponsors and meeting with families
- Responsible for documenting service delivery in each UAC's file.
IHT Clinician
South Bay Community Services
01.2018 - 01.2021
- Develop, implement and monitor treatment plan goals, objectives and interventions
- Provide intensive family therapy, regular youth and parent contact and family consults
- Provide youth and parents with coaching in support of decision-making and skills training.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Established appropriate course of treatment and implemented interventions.
IHT Clinician
Pathways
01.2017 - 01.2018
- Develop, implement and monitor treatment plan goals, objectives and interventions
- Provide intensive family therapy, regular youth and parent contact and family consults
- Provide youth and parents with coaching in support of decision-making and skills training
- Provide regular collateral contact and case consults with other providers and professionals involved with the youth and family
- Provide as needed; referrals or linkages to appropriate supports and services as part of a family’s specific treatment planning process, identification of community resources, development of natural supports for the youth and family
- Established appropriate course of treatment and implemented interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
Program Leader of Department of QA
Sapphire Care Management, MCS Plaza
01.2015 - 01.2017
- Supervise employees
- Make sure the departments give the work on time to the client.
- Provided outstanding coaching to team of 5 employees, which boosted morale within the department.
- Accomplished multiple tasks within established timeframes.
- Identified plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs.
Senior Call Center Coordinator
Sapphire Care Management, MCS Plaza
01.2011 - 01.2015
- Supervise employees
- Direct all routes are on time
- Facilitate the effective coordination of all doctor visits
Education
Master of Arts - Social Work
Universidad Interamericana De Puerto Rico
05-2016
Bachelor of Arts - Social Work
Universidad Interamericana De Puerto Rico
05-2010
Skills
- Crisis intervention
- Case Needs Assessment
- Treatment planning
- Client advocacy
- Multidisciplinary collaboration
- Cultural competence
- Ability to work under pressure
- Able to work with minimal supervision
- Microsoft Office
- Organized and punctual
- Excellent interpersonal skills
Additional Information
- Licensed Certified of Social Work, LCSW, Massachusetts Jun 2021-Present
- Licensed Master of Social Work, LMSW, Puerto Rico Jun 2016-Present
Skills
- Verbal and Written Communication
- Crisis Intervention
- Treatment Planning
- Intervention Plans
Languages
- Spanish
- English
Social Work Practice
January 2015 - January 2016
Intern Clinician
Hospital San Juan Capestrano, Trujillo Alto, PR
- Conduct patient interviews to evaluate condition and get prognosis of patients emotional and psychological state.
- Give patients emotional support and help them trough there current state.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
January 2010 - January 2011
Case Manager Intern
Social Work Department, Hospital del Maestro, Hato Rey, PR
- Complete assessment for all patients to determine the services needed upon discharge.
- Coordinate services with other agencies and caregivers.
Timeline
Crisis Clinician
Center For Human Development Inc.
01.2025 - Current
LPHA
Center For Human Development Inc.
07.2024 - Current
IHT Clinician
Elliot Community Human Service
04.2023 - 07.2024
Case Manager
Endeavors, PCC
05.2022 - 09.2022
IHT Clinician
South Bay Community Services
01.2018 - 01.2021
IHT Clinician
Pathways
01.2017 - 01.2018
Program Leader of Department of QA
Sapphire Care Management, MCS Plaza
01.2015 - 01.2017
Senior Call Center Coordinator
Sapphire Care Management, MCS Plaza
01.2011 - 01.2015
Master of Arts - Social Work
Universidad Interamericana De Puerto Rico
Bachelor of Arts - Social Work
Universidad Interamericana De Puerto Rico