JOAN DELGADO
Springfield
Summary
Skilled Crisis Clinician with specialization in managing mental health crises and emergency situations. Maintained a patient-focused approach while providing support to individuals experiencing acute psychological distress. Strengths include strong communication skills, crisis intervention techniques, and the ability to make critical decisions under pressure. Notable impact made through successful reduction of risk levels during crisis episodes by implementing appropriate therapeutic interventions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Crisis Clinician
Baystate Medical Center
Springfield
09.2024 - Current
- Provided immediate intervention and support during acute psychiatric crises.
- Conducted crisis assessments to identify immediate mental health needs and determine appropriate interventions for patients in emergencies.
- Executed initial assessments to ascertain safety and mental health needs of clients in crisis, facilitating prompt and effective care.
- Performed crisis assessment interviews to evaluate clients' needs for emergency services or further counseling, ensuring timely support.
- Evaluated potential risks associated with suicidal ideation or homicidal behavior among patients.
- Collaborated with multidisciplinary teams to develop patient-centered care plans.
- Educated families on mental health resources and coping strategies.
Master Level Clinician/Crisis Therapist
Therapeutic Connection, P.C
East Longmeadow
07.2022 - Current
- Delivered individual and group therapy, crisis intervention, and substance abuse treatment utilizing DBT, CBT, and motivational interviewing.
- Provided individual, family, and group counseling while maintaining comprehensive client records.
- Clinical consultation and case management.
- Develop a treatment plan in collaboration with caregivers and providers.
- Helped clients improve ineffective interaction patterns by fostering behavior control and insight.
- Conducted MOCA assessments to evaluate client cognitive functioning.
Master Level Clinician/Crisis Therapist
Latino Counseling Center
Springfield
05.2021 - 08.2022
- Conduct comprehensive home-based, behavioral health assessment inclusive of the age-appropriate version of the Child and Adolescent Needs and Strengths Assessment (CANS).
- Provide ongoing assessment of the client’s mental health status and risk factors.
- Develop a treatment plan in collaboration with caregivers and providers.
- Evaluated and updated the treatment plan to address client needs.
- Collaborate with other treatment and support providers to assure adherence to the treatment plan and coordinate care for the client and caregivers.
- Provide team leadership and work collaboratively with all program staff around treatment issues.
- Provided individual therapy to children, adults and families within Outpatient Mental Health Clinic.
- Completed individual psychosocial assessments, developed individual treatment plans.
- Assisted clients in improving ineffective interaction patterns by enhancing control and insight into behaviors.
- Assist clients in finding areas of competency and develop their psycho-social skills.
- Work with families and caregivers to discover and build upon strengths in their parenting skills to provide improved support to the client, thereby stabilizing the client within the home.
- Provided families and caregivers with risk management, safety planning, and crisis intervention strategies.
- Identified and utilized community resources to support growth of clients and caregivers.
- Served as a liaison between the day treatment program and crisis services to ensure effective communication.
Master Level Clinician/In Home Therapist Clinician/ Crisis Therapist
Northeast Family Services
West Springfield
07.2021 - 07.2022
- Executed crisis interventions to support clients in distress.
- Advocated for clients by coordinating services and resolving emergency issues during crisis situations.
- Assess patients for risk of suicide attempts.
- Counseled and advised individuals and groups to promote mental and emotional health, emphasizing prevention strategies.
- Collected data on community mental health needs and resources to enhance therapy effectiveness.
Clinical Care Coordinator
Fallon Community Health Plan
Worcester
01.2018 - 05.2021
- Liaised between families, primary care team, and healthcare providers to advocate for members' needs and ensure coordinated care.
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Discussed medical histories with patients in an effort to provide the most effective medical advice. Communicated with patients, ensuring that medical information was kept private.
- Provided educational support services to members with emotional, intellectual and physical disabilities.
- Coordinated patient admissions and discharges to facilitate seamless transitions and enhance overall patient experience.
- Partnered with team of registered nurses to achieve overall well-being of all patients. Provided patient education.
- Counseled and educated patients about reproductive health issues and wellness.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments.
- Helped patients to deal with realities of different diagnoses and develop coping skills.
- Delivered comprehensive case management services, creating treatment plans and linking clients and families to essential resources for improved outcomes.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Mediated conflicts within families to clarify and resolve underlying issues.
- Involved clients' family members in planning social service programs.
Care Manager/ Geriatric Support Services Coordinator
WESTMASS ELDERCARE INC
Holyoke
12.2013 - 01.2018
- Coordinated housing and medical care for clients through collaboration with multiple community agencies to ensure comprehensive support.
- Provided crisis intervention to clients, connecting them with essential community resources to address immediate needs.
- Interviewed and evaluated clients, including conducting safety and risk assessments.
- Assess and developed service plan for client according to their needs.
- Educated patients on their illnesses and related personal, social, and economic factors to enhance their understanding and engagement in care.
- Referred clients to psychiatric and medical examinations and family assessment planning teams.
- Supported clients and families in coping with problems resulting from severe illness.
Medical Interpreter/ Operation Director
PATIENT CENTERED MEDICAL CARE
Springfield
11.2010 - 12.2013
- Coordinated client services, ensuring timely and effective service delivery.
- Oversaw all human resources functions, including recruitment, employee relations, and compliance.
- Supervised field employees to enhance quality of patient care.
- Acted as a Spanish interpreter for patients, facilitating communication across language barriers.
- Collaborated with President/CEO to advocate for Spanish-speaking patients and improve overall patient care.
Sunday school Teacher
WORLD WIDE MISSIONARY MOVEMENT
Chicopee
05.2007 - 01.2011
- Delivered engaging lessons while supervising children during church meetings to foster a positive learning environment.
- Educate children from the ages 1 to 4 years old.
- Encouraged positive behavior through consistent application of positive reinforcement strategies.
- Promoted language development skills through reading and storytelling.
- Communicated regularly with parents about daily activities and behaviors.
- Recognized and addressed early signs of emotional and developmental challenges in children to support their growth.
Personal Care Assistant
STAVROS
Springfield
12.2003 - 01.2009
- Provided comprehensive direct patient care to enhance comfort and well-being, assisting with personal hygiene, nutrition, and rehabilitation.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted with patient transfer and ambulation.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained detailed records of patient care, documenting condition, progress, and concerns to support effective treatment.
- Tested and recorded blood glucose levels.
- Prepared nutritious meals and snacks tailored to patient preferences and dietary needs.
- Scheduled and accompanied clients to medical appointments.
Medical Assistant
NORTHGATE MEDICAL CENTER
Springfield
01.2003 - 11.2004
- Identified abnormal test results and referred to Clinical Laboratory Scientist for prompt follow-up.
- Assessed patients and documented medical histories to ensure comprehensive care.
- Interviewed patients to gather medical information, height, weight, and vital signs for accurate records.
- Performed monthly inventory and maintained office and medical supply counts.
Education
Master of Arts - Human Services and Counseling: Crisis and Trauma
Liberty University
Lynchburg, VA12.2016
Bachelor of Arts - Liberal Arts
Bay Path College
Longmeadow, MA12.2013
Certificate - Medical Assistant
Ultrasound and Diagnostics Schools
Springfield, MA12.2002
GED -
Springfield Technical Community College
Springfield, MA12.1999
Skills
- Crisis intervention
- Crisis intervention techniques
- Mental health assessment
- Mental health counseling
- Risk assessment
- Treatment planning
- Behavioral health facilitation
- Case management
- Diverse populations experience
- Bilingual: Spanish, English
- Effective communication
- Conflict resolution
- Problem solving
- De-escalation techniques
- Excellent organizational skills
Certification
- DHS-FEMA: Fundamental of Emergency Management
- DHS-FEMA: National Response Framework
- DHS-FEMA: Hazardous Material
- DHS-FEMA: GIS for Emergency Management
- DHS-FEMA: Human Trafficking Awareness
- DHS-FEMA: Diversity Awareness
- DHS-FEMA: Effective Communication
- DHS-FEMA: Decision Making and Problem Solving
- MOCA Certified
References
Available upon request
Languages
Fluent in Spanish and English
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Crisis Clinician
Baystate Medical Center
09.2024 - Current
Master Level Clinician/Crisis Therapist
Therapeutic Connection, P.C
07.2022 - Current
Master Level Clinician/In Home Therapist Clinician/ Crisis Therapist
Northeast Family Services
07.2021 - 07.2022
Master Level Clinician/Crisis Therapist
Latino Counseling Center
05.2021 - 08.2022
Clinical Care Coordinator
Fallon Community Health Plan
01.2018 - 05.2021
Care Manager/ Geriatric Support Services Coordinator
WESTMASS ELDERCARE INC
12.2013 - 01.2018
Medical Interpreter/ Operation Director
PATIENT CENTERED MEDICAL CARE
11.2010 - 12.2013
Sunday school Teacher
WORLD WIDE MISSIONARY MOVEMENT
05.2007 - 01.2011
Personal Care Assistant
STAVROS
12.2003 - 01.2009
Medical Assistant
NORTHGATE MEDICAL CENTER
01.2003 - 11.2004
Master of Arts - Human Services and Counseling: Crisis and Trauma
Liberty University
Bachelor of Arts - Liberal Arts
Bay Path College
Certificate - Medical Assistant
Ultrasound and Diagnostics Schools
GED -
Springfield Technical Community College