Amy Courtemanche
Fitchburg
Summary
Dynamic leader with strong expertise in operations oversight and team management. Known for improving service quality and efficiency through effective training and workload management, ready to leverage skills to drive organizational success and client satisfaction while maintaining a positive environment.
Overview
20
20
years of professional experience
Work History
Independent Contractor
Vendors Unlimited Inc.
Spencer, MA
07.2022 - Current
- Set up and break down merchandise booths at each event.
- Organize merchandise for efficiency of sales.
- Manage high levels of inventory-both in individual booth and in warehouse where entire backstock is kept.
- Track sales and work with back office for replenishments.
- Create display of items for sale to customers.
- Responsible for reporting purchases for back office and management to ensure sales match external vendors.
Bartender Shift Manager
Logan's Table
Leominster, MA
08.2024 - 11.2025
- Supervised bar operations to ensure efficient service and customer satisfaction.
- Trained and mentored new bartenders on drink preparation and customer service techniques.
- Bartended full shifts providing attentive customer service and crafting menu items according to the recipes set by the restaurant
General Manager
McNally's Restaurant Group
Westminster, MA
08.2007 - 08.2024
- Led operational strategies to enhance customer satisfaction and retention, and maintain product consistency.
- Created and administered training programs to improve service quality and efficiency.
- Streamlined inventory management processes, reducing waste and optimizing resources.
- Implemented cost control measures, improving overall profitability of restaurant operations.
- Created menus alongside the owner and trained staff on new recipes and the method in which they were executed.
- Scheduled employees according to sales trends to adequately staff restaurant
- Catered a variety of private events providing the appropriate services to suit customers needs.
Banquet Captain
Wachusett Village Inn
Westminster, MA
01.2006 - 11.2008
- Oversaw banquet setup and teardown, ensuring timely execution of events.
- Coordinated with kitchen staff to maintain high food service standards.
- Trained and mentored banquet staff on service techniques and best practices.
- Managed guest interactions to enhance overall event experience and satisfaction.
Education
No Degree - English
Westfield State University
Westfield, MAHigh School Diploma -
Gardner High School
Gardner06.2005
No Degree - English
Worcester State University
Worcester, MANo Degree - English
Fitchburg State University
Fitchburg, MASkills
- Client relationship building
- Workload management
- Safety compliance
- Schedule management
- Operations oversight
- Customer retention strategies
- Supply chain management
- Vendor management
- Customer support
- Problem-solving
Timeline
Bartender Shift Manager
Logan's Table
08.2024 - 11.2025
Independent Contractor
Vendors Unlimited Inc.
07.2022 - Current
General Manager
McNally's Restaurant Group
08.2007 - 08.2024
Banquet Captain
Wachusett Village Inn
01.2006 - 11.2008
No Degree - English
Westfield State University
High School Diploma -
Gardner High School
No Degree - English
Worcester State University
No Degree - English
Fitchburg State University