Aylin Guerreo Baez
Boston
Summary
Dynamic and bilingual professional with proven expertise in customer service and cash handling at Golds Gym. Excelled in enhancing member experiences through effective communication and a welcoming atmosphere. Recognized for maintaining operational efficiency and fostering teamwork, contributing to a positive environment that encouraged member retention and satisfaction.
Overview
1
1
year of professional experience
Work History
Gym Receptionist
Golds Gym
Boston
06.2025 - Current
- Managed front desk operations, ensuring smooth check-ins and member registrations.
- Handled incoming calls and emails, providing timely responses to member concerns.
- Maintained cleanliness and organization of the reception area, promoting a welcoming environment.
- Maintained a friendly and welcoming environment by greeting members with a positive attitude, to make them feel comfortable.
- Processed payments and membership renewals accurately, contributing to financial efficiency.
Education
High School -
Archbishop Williams High School
Braintree, MA05.2027
Skills
- Bilingual: English and Spanish
- Customer service and communication
- Teamwork and collaboration
- Cash handling and POS systems
- Time management and organization
- Food and beverage knowledge
Extracurricular Activities
Diversity Club, Vice President, Collaborate with club president to plan monthly initiatives promoting cultural awareness, Lead discussions on equity and inclusion; organize guest speaker events and cultural celebrations, Support recruitment efforts to grow membership by 20% over the past year Women's Leadership Club, Secretary, Maintain detailed meeting minutes and attendance records, Assist in planning workshops focused on leadership, empowerment, and career readiness, Coordinate outreach efforts with other student organizations to co-host events National Spanish Honor Society, Member, Participate in Spanish-language tutoring for underclassmen, Support cultural events that celebrate Spanish-speaking communities, Maintain academic excellence
Timeline
Gym Receptionist
Golds Gym
06.2025 - Current
High School -
Archbishop Williams High School