Ayoub Issgane
Virtual assistant
Laayoune,Laayoun Boujdour sakia elhamra
Summary
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.
Overview
9
9
years of professional experience
Work History
Telesales Representative
Pulse Horizon Ltd
2023.10 - 2024.03
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Telesales Representative
Abc Dynamics Ltd
2022.10 - 2023.10
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
Customer Service Representative
Al Fardan Exchange
2019.12 - 2022.09
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- handling cash and made all international transactions using different services
Engine Technician
OCP
2016.04 - 2016.07
- Observed equipment functioning to detect electronic and mechanical hazards or problems for service, repair or replacement.
- Installed and modified equipment to minimize material waste, facilitate future maintenance and avoid hazardous and unreliable equipment performance.
- Investigated electrical malfunctions with ammeter, multimeter and temperature probe test instruments to determine problems and apply solutions.
Renewable Energy
Italcementi
2015.07 - 2015.09
- Developed and executed successful marketing campaigns for renewable energy programs, resulting in increased customer awareness and participation.
- Evaluated potential renewable energy sources, such as solar, wind, or biomass, to determine feasibility for client implementation.
Education
Engineer - Electrical Engineering
International University
Agadir, Morocco2016
Specialized Technicien - Electromechanic of Automated Systemes
ISTA
Laayoune2013
Second School Diplomat - Physic Science
Hay El Kassem
Laayoune2010
Skills
- Objection handling
- Call Management
- Persuasive Speaking
- CRM Software
- Customer Service
- Verbal and written communication
- Relationship Building
- Strategic Decision-Making
- MS Office
- Email and Telephone Etiquette
- Teamwork and Collaboration
Additional Information
- Sport
- Rs logix 500
- Isis , Matlab , Workbench , Proteus
Languages
Arabic
Proficient
C2
English
Proficient
C2
French
Advanced
C1
Dutch
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionCareer advancementAccomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Software
Ms office
CRM and Zoho
Interests
Career development
Help the company to grow and achieve targets
Timeline
Telesales Representative
Pulse Horizon Ltd
2023.10 - 2024.03
Telesales Representative
Abc Dynamics Ltd
2022.10 - 2023.10
Customer Service Representative
Al Fardan Exchange
2019.12 - 2022.09
Engine Technician
OCP
2016.04 - 2016.07
Renewable Energy
Italcementi
2015.07 - 2015.09
Engineer - Electrical Engineering
International University
Specialized Technicien - Electromechanic of Automated Systemes
ISTA
Second School Diplomat - Physic Science
Hay El Kassem
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