Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Languages
References
Timeline
Generic

BRIANNE GALLAGHER

Boston

Summary

I'm a driven, team-oriented leader and learner. I excel at collaborating on solutions within fast-paced and dynamic environments. Currently, I'm looking for an opportunity to apply my 10 years of ServiceNow consulting experience to a new role where I can grow my leadership and technical skils, particularly in emerging AI technologies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Tech Architect Delivery Manager (ServiceNow)

Accenture
Boston
09.2021 - Current
  • Technical architect and lead for cross-functional project teams implementing ServiceNow solutions that span applications, business cases, geographies, and industries.
  • Design and recommend product roadmaps and solution approaches to drive customer success despite technical, budgetary, and timeline constraints.
  • Partnered with customer stakeholders in an initiative to improve CMDB data quality, ultimately enhancing the customer's security posture and disaster recovery capabilities. Requested by name in multiple follow-up sales orders.
  • Manage and coach a team of 5 technical consultants
  • Mentor members of geographically distributed project teams to improve technical skills and project understanding

Senior Consulting Manager

Acorio (now NTT Data)
Boston
01.2020 - 09.2021
  • Managed a team of other managers, accountable for individual and team utilization, with a 107% average for 10 quarters
  • Directed the creation of 25 hours of content for Acorio's first "Accelerate" program, aimed at teaching new consultants consulting foundations, enabling 7 team members with no consulting experience to add value on project teams in under 3 months
  • Mentored 8 classes of "Acorio Academy" students (30 total) with no ServiceNow experience to become Technical Consultants in 1 year.
  • As of 09/2020, our Academy students had 164 certifications and an average utilization of 98%

Senior Technical Consultant

Acorio
Boston
09.2018 - 09.2021
  • Led technical implementation teams for customers expanding their use of ServiceNow
  • Ensured quality of technical solution delivered to the customer
  • Led requirements gathering workshops, providing customers with prescriptive guidance around best practice and industry standards
  • Provided end-to-end demos of ServiceNow applications to current and prospective customers
  • Led "go-live" cutovers, guiding customers in drafting detailed playbooks; 100% successful go-lives to-date

Consulting Manager

Acorio
Boston
09.2018 - 01.2020
  • Coached high-performing direct reports to 5 individual promotions
  • Co-developer of internal JavaScript assessments to assess consultant skill and learning needs
  • Consulting skills "coach" for internal consulting skill development initiative

Manager

Acorio
Boston
05.2017 - 09.2018
  • Managed the performance of a team of 6 technical consultants
  • Collaborated with senior leaders to define career development milestones required for promotions to ensure a fair and transparent promotion process

Technical Consultant

Acorio
Boston
10.2016 - 05.2017
  • In the top 5 highest most utilized consultants for 2016
  • Guided clients in "citizen development" initiatives, and trained citizen developers on ServiceNow platform development
  • Technical lead for strategic client in the Aerospace industry implementing the Customer Service Management application
  • Technical lead and developer on Service Catalog implementation for a multinational enterprise technology company
  • Led onsite trainings for customers new to the ServiceNow platform on internal ITSM processes like Change Management, Incident Management, Problem Management, Request Management, and Knowledge Management
  • Unit- and integration-tested solutions, and developed customer-facing documentation of configurations made to the platform to support future maintainability

Associate Consultant

Acorio
Boston
10.2015 - 09.2016
  • Graduate of the first "Acorio Academy" class and self-taught developer
  • Consulted with and enabled 50 customers on the ServiceNow Express product for ITSM applications

Lab Manager and Research Assistant

Harvard University Laboratory for Developmental Studies
Cambridge
09.2013 - 09.2015
  • Recruited and led child and adult participants in psychology experiments

English Teacher - Chongqing Education College

United States Peace Corps
Chongqing
07.2011 - 07.2013
  • Taught English to students ranging in age from elementary school to adulthood

Education

Certificate in Applied Generative AI For Digital Transformation - Artificial Intelligence

Massachusetts Institute of Technology Professional Education Program
Cambridge, MA
08.2025

Master's Degree - Human Development and Psychology

Harvard Graduate School of Education
Cambridge, MA
05-2014

Bachelor of Arts - Philosophy, English Literature

Swarthmore College
Swarthmore, PA
05-2009

Skills

  • Consulting management
  • Leadership and stakeholder management
  • Customer service and support
  • Problem solving and analysis
  • Performance management
  • Product demonstration and training
  • Business process improvement
  • Agile development methodologies
  • Requirements analysis and solutioning
  • Public speaking
  • Enterprise applications
  • JavaScript development
  • Web services integration
  • Data analysis and reporting
  • Architectural design principles

Accomplishments

  • Client-partner: Drive sales through successful project delivery. The Client Account Executive for one customer credited me with enabling $2.5M in additional sales based upon prior work.
  • Leader: Mentored 30 colleagues to achieve 164 certifications at Acorio. Promoted 5 employees in 2 years through effective coaching.
  • Learner: Achieved 2 ServiceNow "Expert" certifications (CMA, CTA) within 2 years, followed shortly thereafter by a certificate in applied generative AI.
  • Athlete: Owner of a 17:04 5k PR and a 'Girls on the Run' community volunteer.

Certification

  • ServiceNow Certified Master Architect
  • ServiceNow Certified Technical Architect
  • ServiceNow CIS-SAM
  • ServiceNow CIS-ITSM
  • ServiceNow CIS-HRSD
  • ServiceNow CIS-CSM
  • ServiceNow CIS-PPM
  • ServiceNow Certified System Administrator
  • Certified ServiceNow Application Developer

Languages

Chinese (Mandarin)
Limited

References

References available upon request.

Timeline

Tech Architect Delivery Manager (ServiceNow)

Accenture
09.2021 - Current

Senior Consulting Manager

Acorio (now NTT Data)
01.2020 - 09.2021

Senior Technical Consultant

Acorio
09.2018 - 09.2021

Consulting Manager

Acorio
09.2018 - 01.2020

Manager

Acorio
05.2017 - 09.2018

Technical Consultant

Acorio
10.2016 - 05.2017

Associate Consultant

Acorio
10.2015 - 09.2016

Lab Manager and Research Assistant

Harvard University Laboratory for Developmental Studies
09.2013 - 09.2015

English Teacher - Chongqing Education College

United States Peace Corps
07.2011 - 07.2013

Certificate in Applied Generative AI For Digital Transformation - Artificial Intelligence

Massachusetts Institute of Technology Professional Education Program

Master's Degree - Human Development and Psychology

Harvard Graduate School of Education

Bachelor of Arts - Philosophy, English Literature

Swarthmore College

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