Caitlin Curran
Boston
Summary
Versatile professional with extensive experience in customer service and team supervision across various sectors. Effectively manages patient interactions by ensuring confidentiality and timely communication of care plans. Recognized for building strong relationships, maintaining schedules, and supporting operational efficiency in educational and healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Experience Representative
Boston Children's Hospital
Boston
02.2025 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
- Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
- Collaborated with clinical staff to ensure timely communication of test results and care plans to patients.
Substitute Teacher, K-12
Ashland Public Schools
Ashland
10.2024 - Current
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Managed accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Nanny
Knapp Family
Dedham
08.2021 - 09.2023
- Built positive relationships with children aged 5 and up.
- Ran errands to help parents with busy schedules.
- Deescalated negative behaviors using parent-approved strategies.
- Kept home environment neat, clean, and optimal for children's development.
- Around 40 hours a week throughout summer and winter break.
Food Service Worker
Murphy's Eats and Treats
Ashland
08.2016 - 12.2021
- Observed all quality and safety standards for safe food-handling practices.
- Maintained food supply closet, including reporting low-stock items and rotating stock efficiently.
- Cleaned and sanitized all surface areas and kitchen equipment.
- Cleaned kitchen equipment, mopped floors, and performed daily cleaning duties.
- Entered and received orders through computerized ordering system.
- Assisted in training new staff on service protocols and procedures.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
Education
Bachelor of Science (B.S.) - Sports Management
Westfield State University
Westfield, MA05-2024
Skills
- Patient Advocacy
- Patient confidentiality
- Customer Service
- Conflict Resolution
- Team Supervision
- Schedule Management
- Positive Attitude
- Positive Attitude
Certification
- First Aid Certification
- CPR Certification
- Safeguarding Children and Vulnerable Adults, 11/24
- Email Marketing Professional Certificate, 11/24
- GenAI Moral and Executive Skills Certificate, 11/24
- Project Management Basic Certification, 11/24
Accomplishments
- Deans List, Spring 2022
- Lacrosse Captainship, 2019
Personal Information
Work Permit: Authorized to work in the US for any employer.
Athletics
- Varsity Soccer, 4
- Varsity Lacrosse, 4, 1
- College Lacrosse, 2
Timeline
Patient Experience Representative
Boston Children's Hospital
02.2025 - Current
Substitute Teacher, K-12
Ashland Public Schools
10.2024 - Current
Nanny
Knapp Family
08.2021 - 09.2023
Food Service Worker
Murphy's Eats and Treats
08.2016 - 12.2021
Bachelor of Science (B.S.) - Sports Management
Westfield State University