Sean Devine
316 West Street, South Weymouth
Summary
Dedicated student pursuing a degree in Nursing with a strong interest in advancing into the medical field. Currently working as a Patient Experience Representative at Boston Children’s Hospital, where I excel in enhancing patient care and satisfaction through effective communication, issue resolution, and efficient service delivery. Experienced in medical registration and admissions with a focus on delivering empathetic and comprehensive support in fast-paced healthcare environments. Skilled in patient interaction, medical terminology, and healthcare software, I am committed to applying my background in patient-centered care to a future career in nursing, striving to make a positive impact on patient health and well-being.
Overview
3
3
years of professional experience
Work History
Patient Experience Representative
Boston Children's Hospital
02.2024 - Current
- Enhanced patient satisfaction by providing friendly and efficient service during registration, hospital admission, and billing processes.
- Worked closely with clinical staff to ensure proper identification of patients, as well as maintaining up to date patient information.
- Provided accurate information about clinic services when answering patient inquiries via phone.
Patient Access Coordinator
South Shore Hospital Emergency Room
08.2023 - 09.2024
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Delivered support to medical staff in completion of patient paperwork.
Nutrition Guest Representative
South Shore Hospital
06.2022 - 08.2023
- Worked closely with patients to obtain orders throughout the day for each meal
- Provided expert patient care based on dietary restrictions and needs
- Delivered patient meals at various times during the day, and retrieved trays in a timely manner
Dietary Aide
South Shore Hospital
10.2021 - 06.2022
- Properly prepared meals to serve to patients on a high volume tray line.
- Followed all food safety regulations while preparing meals for patients.
- Distributed food during busy peak periods to assure patient satisfaction
Education
Bachelor of Science - Biology
Virginia Tech
Blacksburg, VA05.2026
High School Diploma -
Weymouth High School
Weymouth, MA06.2022
Skills
- Issue Resolution
- Verbal and Written Communication
- Patient Care and Satisfaction
- Time Management
- Adaptability
- Professionalism
- Insurance Verification
- Computer Proficiency
- Medical Terminology
- Registration and Admissions
- Patient Check-In
- Healthcare software expertise
Timeline
Patient Experience Representative
Boston Children's Hospital
02.2024 - Current
Patient Access Coordinator
South Shore Hospital Emergency Room
08.2023 - 09.2024
Nutrition Guest Representative
South Shore Hospital
06.2022 - 08.2023
Dietary Aide
South Shore Hospital
10.2021 - 06.2022
Bachelor of Science - Biology
Virginia Tech
High School Diploma -
Weymouth High School
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