Calla Loiselle
East Longmeadow
Summary
Focused and reliable waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service.
Overview
4
4
years of professional experience
Work History
Server
Via Appia
05.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Ambassador and Office Assistant
Forastiere Smith Funeral & Cremation
08.2022 - Current
- In charge of picking up death certificates from local town offices and filing them accurately.
- Assisting office staff when necessary with phone calls, billing, filing, and other duties.
- Provided administrative support to funeral home staff.
- Prepared spaces for visitations and memorial services by setting up chairs, floral displays, and multimedia equipment as needed.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Contributed to the overall success of the funeral home by consistently providing exceptional service and support to clients during their time of need.
Server
TGI Fridays
04.2022 - 08.2022
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barista
Shelburne Falls Coffee Roasters
03.2020 - 12.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trusted key holder.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Associate of Applied Science - Mortuary Science
Fine Mortuary College
Norwood, MA02.2025
High School Diploma -
Minnechaug Regional High School
Wilbraham, MA06.2017
Skills
- Order Accuracy
- Cash Handling
- Menu Memorization
- Pos Operation
- Dining Area Maintenance
Timeline
Server
Via Appia
05.2023 - Current
Ambassador and Office Assistant
Forastiere Smith Funeral & Cremation
08.2022 - Current
Server
TGI Fridays
04.2022 - 08.2022
Barista
Shelburne Falls Coffee Roasters
03.2020 - 12.2021
Associate of Applied Science - Mortuary Science
Fine Mortuary College
High School Diploma -
Minnechaug Regional High School
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