Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cheryl Pigott RN

Lanesborough

Overview

10
10
years of professional experience
1
1
Certification

Work History

Massachusetts Patient Care Manager for Habor East Division

LHC Group – Caretenders Visiting Nursing Agency
Holyoke
01.2023 - Current
  • Provide clinical and operational oversight across 6 branches and 300+ staff, ensuring delivery of high-quality home health services.
  • Partner with regional and branch leadership to align performance with corporate strategies, driving program growth.
  • Direct triage and coordination of patient, family, and staff needs across Massachusetts operations.
  • Implement operational improvements by analyzing performance data and recommended solutions that improved compliance and efficiency.
  • Serve as the first-line nursing leader for all MA agencies, covering daytime and evening operations on weekends.

Executive Director

Kindred at Home Visiting Nursing Agency
Pittsfield
01.2020 - 01.2023
  • Directed agency operations, leading interdisciplinary teams in delivering compassionate care while meeting revenue and compliance goals.
  • Designed and executed value-based strategies to improve patient outcomes and operational efficiency.
  • Analyzed organizational performance and implemented necessary educational programs that reduced compliance risks.
  • Partnered with corporate leadership regularly to implement system-wide initiatives and foster continuous improvement.

Interim Director of Operations/Clinical Manager

Amedisys Visiting Nursing Agency
Pittsfield
01.2018 - 01.2020
  • Oversaw all agency operations as Interim Director (2019-2020) ensuring compliance with state and federal regulations while maintaining a 4.5-star Quality Measure CMS rating and 4-star patient survey (HHCAHPS).
  • Drove performance improvements by leveraging patient/family feedback and staff performance data.
  • Led teams through transition periods, ensuring uninterrupted service delivery and maintaining high patient satisfaction.

Director of Nursing Services

Kimball Farms Nursing Care Center
Lenox
01.2016 - 01.2018
  • Directed nursing operations for a skilled nursing facility, achieving and maintaining a 5-star CMS rating.
  • Spearheaded quality initiatives, earning recognition as one of the US News and World Report’s Best Nursing Homes (2017).
  • Developed policies and procedures that ensured regulatory compliance and operational excellence.

Education

Registered Nurse -

Berkshire Community College
Pittsfield, MA

Bachelor’s - Biology

Massachusetts College of Liberal Arts
North Adams, MA

Skills

  • Strategic Planning and Execution
  • Multi-Site Leadership
  • Regulatory Compliance
  • Quality and Performance Improvement
  • Team Development
  • Budget Oversight and Financial Goal Achievement
  • Patient-Centered Care Delivery
  • Team leadership
  • New staff mentoring
  • OASIS proficiency
  • OASIS-Certified Clinician

Accomplishments

  • Selected by executive leadership to participate in organizational roundtable on workforce retention and engagement. (2023)
  • Led team at Kimball Farms Nursing Care Center to achieve national recognition from U.S. News and World Report as "Best Nursing Home". (2017)

Certification

  • Registered Nurse, MA
  • OASIS Certified

Timeline

Massachusetts Patient Care Manager for Habor East Division

LHC Group – Caretenders Visiting Nursing Agency
01.2023 - Current

Executive Director

Kindred at Home Visiting Nursing Agency
01.2020 - 01.2023

Interim Director of Operations/Clinical Manager

Amedisys Visiting Nursing Agency
01.2018 - 01.2020

Director of Nursing Services

Kimball Farms Nursing Care Center
01.2016 - 01.2018

Registered Nurse -

Berkshire Community College

Bachelor’s - Biology

Massachusetts College of Liberal Arts

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Cheryl Pigott RN