Cheryl Pigott BA, RN, COS-C
Lanesborough,MA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Massachusetts Patient Care Manager for Habor East Division
Humana/LHC Group – Caretenders Visiting Nursing Agency (VNA)
10.2022 - Current
- Oversee statewide performance for all Caretenders/LHC branches in MA, directing quality compliance and operational outcomes for 900-1,200 active patients and 300+ staff, ensuring high-quality home health service delivery on weekends.
- Collaborate with regional and branch leadership to align performance with corporate strategies, driving program growth.
- Provide weekend leadership support across all MA Caretenders branches, coordinating statewide weekend intake and admissions to ensure continuity of care, and compliance.
- Direct triage and coordination of patient, family, and staff needs throughout Massachusetts operations.
- Analyze performance data to implement operational improvements that enhance compliance and efficiency.
- Serve as the primary nursing leader for all MA agencies during daytime and evening operations on weekends.
Clinical Manager (2020-2021) / Executive Director
Kindred at Home VNA / CenterWell VNA
09.2020 - 10.2022
- Directed clinical operations for a mid-sized Kindred at Home branch servicing 130-160 patient census with 800-1,000 annual admissions, ensuring quality, compliance and performance across Berkshire County.
- Designed and executed fall prevention and high-risk hospitalization programs to improve patient outcomes and operational efficiency.
- Analyzed organizational performance and implemented necessary educational programs that reduced compliance risks.
- Partnered with corporate leadership regularly to implement system-wide initiatives and foster continuous improvement.
- Provided strategic leadership through the system-wide transition from Kindred at Home to CenterWell Home Health (2021-2022) ensuring continuity of care and staff alignment during the organizational change.
- Guided staff through major OASIS transitions including OASIS-D1(2020), and the preparatory stages of OASIS-E.
Clinical Manager ('18-'19)/Interim Agency Director
Amedisys Visiting Nursing Agency
01.2018 - 09.2020
- Oversaw agency operations as Interim Director for 150+ patient census and multidisciplinary team of 30+ clinicians ensuring compliance with state and federal regulations.
- Directed large-scale home health services maintaining a 4.5-star Quality Measure CMS rating and 4-star patient survey ratings.
- Led a high-volume home health branch serving 120-180 active patients with 600-900 annual admissions.
- Drove performance improvements by leveraging feedback from patients, families, and staff performance data.
- Led teams through OASIS transition, achieving uninterrupted service delivery and high patient satisfaction.
- Increased internal resources to enhance clinical documentation accuracy for PDGM launch in 2020.
- Facilitated OASIS-D training to align clinical practices with new PDGM model early.
Director of Nursing Services
Kimball Farms Nursing Care Center
02.2016 - 01.2018
- Directed nursing operations for a 114 bed skilled nursing facility, achieving and maintaining a 5-star CMS rating.
- Spearheaded quality initiatives, earning recognition as one of the US News and World Report’s Best Nursing Homes (2017).
- Developed policies and procedures that ensured regulatory compliance and operational excellence.
Director of Clinical Excellence
Sweetbrook Nursing Care Center
02.2014 - 02.2016
- Oversaw daily operations of nursing care services and staff management for 120+ bed skilled nursing facility.
- Led team meetings to align goals and address challenges in patient care delivery.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted quality assessments to identify areas for improvement.
Education
Registered Nurse -
Berkshire Community College
Pittsfield, MABachelor's - Biology
Massachusetts College of Liberal Arts
North Adams, MASkills
- Strategic Planning and Execution
- Multi-Site Leadership
- CMS Regulatory Compliance
- Quality and Performance Improvement
- Team Development
- Budget and Financial Goal Achievement
- Patient-Centered Care Delivery
- Talent Acquisition
- Proficient with presentation software
- OASIS-Certified Clinician
Certification
- Selected by executive leadership to participate in organizational roundtable on workforce retention and engagement. (2023)
- Led team at Kimball Farms Nursing Care Center to achieve national recognition from U.S. News and World Report as "Best Nursing Home". (2017)
Certifications
- Registered Nurse, MA
- OASIS Certified
Timeline
Massachusetts Patient Care Manager for Habor East Division
Humana/LHC Group – Caretenders Visiting Nursing Agency (VNA)
10.2022 - Current
Clinical Manager (2020-2021) / Executive Director
Kindred at Home VNA / CenterWell VNA
09.2020 - 10.2022
Clinical Manager ('18-'19)/Interim Agency Director
Amedisys Visiting Nursing Agency
01.2018 - 09.2020
Director of Nursing Services
Kimball Farms Nursing Care Center
02.2016 - 01.2018
Director of Clinical Excellence
Sweetbrook Nursing Care Center
02.2014 - 02.2016
Registered Nurse -
Berkshire Community College
Bachelor's - Biology
Massachusetts College of Liberal Arts