Christelle Jourdain
Boston,MA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services appropriate for clients.
Overview
7
7
years of professional experience
Work History
Case Management Housing Stability
Pine Street Inn
10.2022 - Current
- Facilitated communication between all parties involved on case, ensuring clear understanding of responsibilities and expectations.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Created well-written, effective care plans for 20+ appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Dialysis Technician
Fresenius Medical Care Holdings Inc.
08.2020 - 10.2022
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout their dialysis process.
Behavior Technician
Key Autism Services
06.2017 - 08.2020
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Offered active guidance to families adjusting to life with loved one on autism spectrum.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
Education
Bachelor of Science - Sociology
Salem State University
Salem, MA05.2019
Skills
- Discharge Documentation
- Admissions processes
- Policy Knowledge
- Client Advocacy
- Data Collection
Timeline
Case Management Housing Stability
Pine Street Inn
10.2022 - Current
Dialysis Technician
Fresenius Medical Care Holdings Inc.
08.2020 - 10.2022
Behavior Technician
Key Autism Services
06.2017 - 08.2020
Bachelor of Science - Sociology
Salem State University
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