Courtney Martel
Dudley
Summary
Results-driven healthcare administrative professional with expertise in medical billing, insurance authorization, and revenue cycle operations. Proven track record of accuracy and efficiency in claims processing and insurance verification within fast-paced medical environments. Recognized for strong organizational skills and attention to detail, delivering exceptional support to patients and providers. Committed to contributing to team success and achieving organizational goals through effective communication and a proactive approach.
Overview
10
10
years of professional experience
Work History
Self-Employed
In-Home Daycare Provider
Dudley
08.2019 - 09.2022
- Established and upheld a safe, structured, developmentally appropriate environment for children.
- Oversaw daily operations of in-home daycare, ensuring smooth functioning and quality care.
- Regularly communicated with parents about child progress and daily activities, fostering strong relationships.
Patient Service Specialist
Reliant Medical Group
Auburn
10.2017 - 01.2018
- Processed referrals and insurance authorizations for procedures and diagnostic testing to facilitate timely patient care.
- Registered patients, verified insurance eligibility, and collected co-payments to ensure smooth patient intake.
- Assisted with billing inquiries and maintained accurate EMR documentation to support efficient claims processing.
Intake Specialist / Billing & Coding Support
Harrington Hospital
Southbridge
06.2015 - 03.2017
- Coordinated front office operations for behavioral health services, ensuring smooth patient flow and administrative efficiency.
- Executed prior authorizations and insurance verifications, facilitating timely patient access to necessary services.
- Assisted in billing processes, performed coding reviews, and followed up on claims to maximize reimbursement rates.
Administrative Assistant (Per Diem)
I.F. Engineering Corp.
Dudley
10.2014 - 06.2015
- Coordinated meetings and travel arrangements, ensuring smooth operations at reception area.
- Supported leadership and staff with administrative tasks, facilitating efficient workflow.
- Coordinated schedules and meetings for engineering team members.
- Assisted in preparing project documentation and reports for management review.
- Managed office supplies and inventory for efficient operations.
Administrative Assistant / Sales Associate
Garieri Jewelers
Sturbridge
02.2013 - 10.2014
- Maintained inventory accuracy while delivering exceptional customer service to enhance customer satisfaction.
- Handled customer inquiries and provided product information effectively.
- Processed POS transactions and reconciled daily sales to ensure accuracy.
- Coordinated communication between clients and jewelers to ensure service quality.
- Managed daily office operations and maintained scheduling for team meetings.
Education
High School Diploma -
Shepherd Hill Regional High School
Dudley, MA06-2006
Skills
- Billing support
- Insurance authorization
- Claims submission
- Referral Coordination
- Revenue Cycle Management Support
- Billing services
- Patient care coordination
- Epic EMR
- Meditech
- IDX Rad
- EClinicalWorks
- Medical Terminology
- Insurance checks
- Patient scheduling
- Patient Interaction
- Microsoft Office
- Analytical thinking
- Attention to detail
- Organizational skills
- Time management
- Multitasking
Timeline
Self-Employed
In-Home Daycare Provider
08.2019 - 09.2022
Patient Service Specialist
Reliant Medical Group
10.2017 - 01.2018
Intake Specialist / Billing & Coding Support
Harrington Hospital
06.2015 - 03.2017
Administrative Assistant (Per Diem)
I.F. Engineering Corp.
10.2014 - 06.2015
Administrative Assistant / Sales Associate
Garieri Jewelers
02.2013 - 10.2014
High School Diploma -
Shepherd Hill Regional High School