Soukaina Schukraft Erragba
Winthrop
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
7
7
years of professional experience
Work History
Patient services Coordinator II
Mass General Brigham
04.2023 - Current
- Provide leadership guidance in collaboration with Clinical Manager and Resource Nurse
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Unit Coordinator
Mass General Brigham
11.2021 - 04.2023
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
Unit Services Associate
Mass General Brigham
05.2018 - 11.2021
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
High School Diploma -
Iben Sina
06.2013
Skills
- Proficient in handling sensitive issues with strict adherence to confidentiality protocols
- Strong multitasking capabilities
- Adeptness at working under pressure
- Strong communication skills
- Adept at training staff
- Educating clients effectively
- Ability to prioritize
Roles And Responsibilities
- Manage billing and resolve issues related to EPIC information system.
- Oversee payroll processes and address timekeeping/payroll discrepancies.
- Provide leadership guidance in collaboration with Clinical Manager and Resource Nurse.
- Assist in policy and procedure implementation for the Dialysis Unit.
- Generate computerized daily reports on various unit activities.
- Maintain confidentiality and privacy in compliance with HIPAA guidelines.
Languages
Arabic
Native or Bilingual
Timeline
Patient services Coordinator II
Mass General Brigham
04.2023 - Current
Unit Coordinator
Mass General Brigham
11.2021 - 04.2023
Unit Services Associate
Mass General Brigham
05.2018 - 11.2021
High School Diploma -
Iben Sina
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