Overview
Work History
Education
Skills
References
Timeline
Generic

Diamond Martinez

Chicopee

Overview

3
3
years of professional experience

Work History

Pet Care Associate

PetSmart
Chicopee
07.2025 - Current
  • Assisted customers in selecting appropriate pet supplies and products.
  • Maintained cleanliness and organization of the pet care area.
  • Handled cash register transactions and processed customer payments accurately.
  • Provided excellent customer service to all pet owners.
  • Monitored the health of all animals in care and reported any changes to management team.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.

Sales Associate

Pandora Jewelry
Holyoke
12.2024 - 04.2025
  • Sell the product.
  • Help with customer concerns.
  • Communicate with customers about the product.
  • Achieve sales goals for the day.
  • Create a fun working environment.
  • Assisted customers in selecting jewelry pieces based on personal style and preferences.
  • Educated customers about product features, benefits, and care instructions for jewelry items.

Lead Cashier/Key Holder

Ulta Beauty
Framingham
04.2023 - 12.2024
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Verified accuracy of register tills at beginning and end of shift.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Assisted in general housekeeping to maintain store image.

Assistant Teacher

KinderCare Learning Centers
Framingham
05.2024 - 06.2024
  • Would play with the children while also encouraging them to learn and grow
  • Help prepare meals when it was time to eat
  • Changed their diapers and kept them clean
  • Make the children feel loved when they were having a bad day
  • Communicated with parents when needed
  • Actively listening to what the child is saying and care about their needs
  • Self control and patience
  • Age appropriate communication
  • Excellentyical stamna
  • Great abilty to entertain the children
  • Taught the children how to be safe

Stocker/Sales Associate

Target
Framingham
11.2022 - 02.2023
  • Assisted customers with product selection, pricing and availability.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Demonstrated excellent customer service skills at all times.
  • Verified accuracy of promotional signs within store environment.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Engaged positively with each customer

Education

High school diploma - English

High School Of Commerce
Springfield, MA
06.2022

Skills

  • Customer service
  • Communication skills
  • Leadership
  • Time management
  • Patience
  • Encouraging
  • Cash handling
  • Sales techniques
  • Product knowledge
  • Jewelry knowledge
  • Relationship building
  • Attention to detail
  • Active listening

References

References available upon request.

Timeline

Pet Care Associate

PetSmart
07.2025 - Current

Sales Associate

Pandora Jewelry
12.2024 - 04.2025

Assistant Teacher

KinderCare Learning Centers
05.2024 - 06.2024

Lead Cashier/Key Holder

Ulta Beauty
04.2023 - 12.2024

Stocker/Sales Associate

Target
11.2022 - 02.2023

High school diploma - English

High School Of Commerce

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Diamond Martinez