Elba Martinez Figueroa
Revere
Summary
Detail Oriented professional with excellent communication, interpersonal and creative thinking skills. Organized and successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Leverage Realty Group
01.2022 - Current
- Liaised between renters and Landlords to provide positive experiences for both parties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Patient Service Representative
Mass General Hospital Brigham
02.2018 - 04.2023
- Complete referrals, ensuring full data integrity throughout the process.
- Working with patients to deliver excellent and direct individualized patient care.
- Communicate with insurance companies to verify coverage and obtain referrals for medical treatment.
- Communicate with primary care offices, providing all the medical and personal information required to obtain referral.
- Process referrals for multiple hospitals by navigating through multiple different insurance web portals.
Real Estate Agent
NextGen
01.2021 - 01.2022
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Generated leads for apartment rentals through targeted marketing.
- Updated company database with new property listings or added amenities.
- Maintained connections with clients to encourage repeat business and referrals.
- Collected fees and documented payment processes for rental transactions.
Patient Referral Coordinator
East Boston Neighborhood Health Center
06.2016 - 02.2018
- Completed insurance referrals by communicating with insurance companies and medical providers.
- Resolved problems with communication and billing to foster seamless services.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Scheduled internal and external specialty appointments for patients.
- Verified patient insurance eligibility and entered patient information into the system.
Urgent Care Receptionist
Lynn Community Health Center
10.2014 - 06.2016
- Increased customer satisfaction by resolving issues.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
East Boston High School
Boston, MA06.2012
Skills
- Microsoft Word, Excel, and PowerPoint
- Fluent in Spanish
- Proficient in Epic
- Property management
- Excellent teamwork
- Works well independently
- Strong organizational skills
Certification
Real Estate License, December 2020.
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Leverage Realty Group
01.2022 - Current
Real Estate Agent
NextGen
01.2021 - 01.2022
Patient Service Representative
Mass General Hospital Brigham
02.2018 - 04.2023
Patient Referral Coordinator
East Boston Neighborhood Health Center
06.2016 - 02.2018
Urgent Care Receptionist
Lynn Community Health Center
10.2014 - 06.2016
High School Diploma -
East Boston High School
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