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Elhadji Mamadou Somono
Casablanca,Morocco
Work Preference
Summary
Resourceful Customer Advisor specializing in client relationship management, problem resolution, and communication strategies. Delivered exceptional customer experiences through empathy, active listening, and adaptability. Results-driven professional with a strong background in technology roles, contributing to project management and performance optimization while remaining committed to continuous learning and professional development.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Conseillère Clientèle Sav Bilingue Fr/an
Xceed
Casablanca, Morocco
04.2024 - Current
- Traitement des demandes de facturation de clients canadiens et réalisation de ventes de mobiles et services Internet et TV pour Vidéotron.
- Aide aux clients pour le choix de produits et services, orientation dans leurs décisions d'achat et gestion du service après-vente.
- Assisted customers with product inquiries and service-related issues.
- Provided detailed information about products and promotions to enhance customer experience.
- Handled customer complaints with empathy and effective problem-solving techniques.
Conseiller Commercial/televendeur
Comdata Group Konecta
Casablanca, Morocco
08.2023 - 04.2024
- Conducted prospecting for the SFR campaign to guide and advise clients in their purchasing decisions. Fixed and mobile offers.
- Assisted customers in selecting products and services to meet their needs.
- Maintained up-to-date knowledge of product offerings and promotions.
- Processed customer transactions accurately and efficiently at point of sale.
Conseiller Commercial/televendeur
Adm Value
Dakar, Senegal
02.2023 - 07.2023
- Conducted call campaigns for the Bouygues Telecom project to guide and advise clients on their purchasing choices. Fixed and mobile offers.
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated product features to enhance customer knowledge and interest.
- Processed sales transactions accurately using point-of-sale systems.
Conseiller Commercial/ Télévendeur
Quality Center
Dakar, Senegal
11.2021 - 11.2022
- Facilitated call campaigns for the BOUYGUES TELECOM initiative to guide and advise clients in their purchasing decisions for fixed and mobile offers.
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer experience.
- Maintained organized inventory levels to ensure product availability.
Conseiller Commercial/ Télévendeur
Way2call
Dakar, Senegal
06.2021 - 11.2021
- Conducted call campaigns for Bouygues Telecom to guide and advise customers in their purchasing decisions.
- Assisted customers in selecting products to meet their needs.
- Maintained product displays to ensure an attractive shopping environment.
- Processed sales transactions efficiently using point-of-sale systems.
Représentant Commercial
Impérial Tobacco Mtoa
Dakar, Senegal
12.2019 - 05.2021
- Chargé de faire de la prospection du recrutement du suivi et visite des points de vente
- Prospecté, recruté et suivi des points de vente pour développer le réseau de distribution
- Utilized CRM software to manage customer relationships. et enregistrement des ventes de la semaine sur Excel
Commercial
Miya Sénégal Sa
Dakar, Senegal
07.2019 - 12.2019
- Distributing 19 and 10-liter bottles of mineral water throughout Dakar.
- Developed strong relationships with clients to understand their commercial needs.
- Presented product offerings effectively to diverse customer segments.
- Conducted market research to identify new sales opportunities and trends.
Operateur De Saisie/agent Administratif
Ministère De L'intérieur
03.2017 - 09.2018
- Executed data entry and validation operations for archiving and sorting national files registered in a database.
- Entered data into government databases accurately and efficiently.
- Reviewed documents for completeness and compliance with regulations.
- Maintained organized records for easy retrieval and reference.
Agent Commercial
Transmed Sénégal Sa
Dakar, Senegal
07.2016 - 12.2016
- Distribué produits alimentaires et non alimentaires à divers points de vente.
- Réalisé ventes en gros, demi-gros et détaillant, maximisant opportunités de marché.
- Managed the designated area.
- Sold products using tricycle for delivery
Education
Diplôme en Technicien Supérieur - Informatique Appliqué
Institut Supérieur D'informatique
Dakar, SenegalLicence en Sciences Économiques et de Gestion - Sciences Économiques et de Gestion
Faseg
Dakar, SenegalBaccalauréat - Techniques Quantitatives d'Économie et de Gestion en série G
Lycée Commercial Maurice Delafosse
Dakar, SenegalBrevet - Moyennes
Collège Cardinal Hyacinthe Thiandoum
Dakar, SenegalSkills
- Customer Engagement
- Sales Training
- Sales strategy
- Lead generation
- Sales closing
- CRM Tools
- CRM Platforms
- CRM software
- Performance tracking
- Community Management
- Real Estate Knowledge
- Market Research
- SaaS Sales
- Team collaboration
- Effective communication
- Relationship management
- Conflict resolution
- Problem solving
- Time management
- Customer service
- Rapport building
- Product sales
- Relationship management
Languages
English, Fluent
Personal Information
English, Fluent
Languages
French
First Language
English
Intermediate
B1
Timeline
Conseillère Clientèle Sav Bilingue Fr/an
Xceed
04.2024 - Current
Conseiller Commercial/televendeur
Comdata Group Konecta
08.2023 - 04.2024
Conseiller Commercial/televendeur
Adm Value
02.2023 - 07.2023
Conseiller Commercial/ Télévendeur
Quality Center
11.2021 - 11.2022
Conseiller Commercial/ Télévendeur
Way2call
06.2021 - 11.2021
Représentant Commercial
Impérial Tobacco Mtoa
12.2019 - 05.2021
Commercial
Miya Sénégal Sa
07.2019 - 12.2019
Operateur De Saisie/agent Administratif
Ministère De L'intérieur
03.2017 - 09.2018
Agent Commercial
Transmed Sénégal Sa
07.2016 - 12.2016
Diplôme en Technicien Supérieur - Informatique Appliqué
Institut Supérieur D'informatique
Licence en Sciences Économiques et de Gestion - Sciences Économiques et de Gestion
Faseg
Baccalauréat - Techniques Quantitatives d'Économie et de Gestion en série G
Lycée Commercial Maurice Delafosse
Brevet - Moyennes
Collège Cardinal Hyacinthe Thiandoum