Emily Robinson
Hyannis
Summary
Dynamic leader and effective communicator with proven expertise in child supervision and exceptional customer service, honed at Barnstable Recreation and Olive Garden Restaurant. Excelled in fostering positive environments, enhancing team performance, and managing with a strong work ethic. Demonstrates outstanding problem-solving and time management skills, driving significant improvements in client satisfaction and team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leisure Program Counselor
Barnstable Recreation
Barnstable, MA
06.2019 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Coach
Barnstable Recreation
Barnstable, MA
09.2019 - 12.2019
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Enhanced team performance by developing and implementing effective coaching strategies.
Server
Olive Garden Restaurant
Boston, MA
12.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
No Degree - Elementary Education
Bridgewater State University
Bridgewater, MA06-2025
High School Diploma -
Barnstable High School
Barnstable, MA06-2021
Skills
- Problem-solving
- Time management
- Positive engagement
- Team leadership
- Child supervision
- Decision-making
- Group leadership
- Personable and friendly
- Strong work ethic
- Exceptional customer service
Accomplishments
- Recipient of the town of barnstable counselor of the year Award.
- Supervised team of eight staff members.
Certification
cardiopulmonary resuscitation certification - American Red Cross
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Olive Garden Restaurant
12.2023 - 06.2024
Coach
Barnstable Recreation
09.2019 - 12.2019
Leisure Program Counselor
Barnstable Recreation
06.2019 - 08.2024
No Degree - Elementary Education
Bridgewater State University
High School Diploma -
Barnstable High School
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