Erin White
Chelsea
Summary
Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, excelling in employee training and operational efficiency. Skilled in cash management, inventory management and fostering team collaboration, I successfully reduced financial and inventory inconsistencies and enhanced customer relations, driving performance and achieving store goals through strategic leadership and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Patient Liaison
Clearway Health Solutions
Brockton, MA
09.2025 - Current
- Facilitated patient onboarding processes to enhance communication and streamline care coordination.
- Established relationships with healthcare providers to improve patient satisfaction and service delivery.
- Developed educational materials to support patients in understanding treatment options and healthcare navigation.
- Conducted regular follow-ups with patients to address concerns and ensure continuity of care.
- Led initiatives focused on enhancing patient engagement through targeted outreach programs and community involvement.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
Store Manager
Dollar Tree
Revere, MA
01.2025 - Current
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Sally Beauty Holdings Inc.
Revere, MA
12.2023 - 01.2025
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
Pharmacy Operations Manager
Walgreens
Randolph, MA
04.2022 - 01.2024
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Pharmacy Technician
CVS
Marshfield, MA
03.2018 - 12.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Marshfield High School
Marshfield, MASkills
- Customer service
- Friendly and positive
- Employee training
- Employee supervision and motivation
- Payroll management
- Operations
- Customer relations
- Cash management
- POS systems
- Accurate money handling
- Documentation and reporting
- Multitasking and organization
- Goals and performance
- Strategic thinker
- Team development
- Leadership development
- Operational efficiency
- Verbal and written communication
- Staff supervision
- Policies and procedures
- Accurate cash handling
- Supply ordering
- Mathematical aptitude
Certification
PTCB CPhT, Massachusetts State License
Timeline
Pharmacy Patient Liaison
Clearway Health Solutions
09.2025 - Current
Store Manager
Dollar Tree
01.2025 - Current
Store Manager
Sally Beauty Holdings Inc.
12.2023 - 01.2025
Pharmacy Operations Manager
Walgreens
04.2022 - 01.2024
Pharmacy Technician
CVS
03.2018 - 12.2021
High School Diploma -
Marshfield High School