Natalie Miranda
Framingham,MA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Patient Liaison
Cleaway Health
East Boston, MA
02.2023 - Current
- Actively manage patient enrollment into specialty pharmacy programs, increasing patient retention.
- Collaborate with healthcare teams to ensure continuity of care and streamline medication management processes.
- Utilize advanced tools and applications to provide comprehensive medication adherence support, conducting regular follow-ups and check-ins.
- Navigate patient Electronic Medical Records (EMR) to assist with prior authorizations and resolve patient inquiries efficiently.
- Delivered high-quality customer service, establishing trusting relationships with patients and healthcare providers.
- Supports pharmacy operations, including managing prescription refills and resolving insurance-related issues.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Verified eligibility and compliance with authorization requirements for service providers.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
Inpatient Pharmacy Technician
Beth Israel Deaconess Hospital
Needham, MA
01.2022 - 07.2024
- Prepared intravenous solutions using the proper aseptic technique such as antibiotics, narcotics, and other inpatient medications
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance
- Delivered medication to nurses on the units, stock medication when orders come in, including filling the carousel machine with medication and narcotic medications
- Worked alongside internal and external contacts consisting of nursing staff, physicians, and patients
- Responded to phone calls pertaining to medication questions, missing doses, and overall day to day questions
- Interviewed admitting patients on their home medications including drug names, dosage, routes, and frequency
- Assisted with pharmacy workflow as needed at all times.
Pharmacy Technician, Rx Operations Manager
Walgreens
Framingham, MA
01.2018 - 01.2022
- Data entry
- Resolved third party rejections
- Preparing labels and filling prescriptions
- Training new pharmacy technicians
- Providing outstanding customer service
- Selling prescriptions at cash register
- Performs duties assigned by pharmacist and according to the law
- Creates schedule for technicians
- Immunizes patients.
Education
Medical Billing -
Interamerican University
Guayama, Puerto Rico01.2015
Skills
- Patient Care & Medication Management
- Strong Communication & Interpersonal Skills
- Problem Solving & Critical Thinking
- Proficient in Microsoft Office (Excel, Word)
- Familiar with EMR Systems and Prior Authorization Processes
- Bilingual / Spanish
Certification
- PTCB
- CphT
Timeline
Pharmacy Patient Liaison
Cleaway Health
02.2023 - Current
Inpatient Pharmacy Technician
Beth Israel Deaconess Hospital
01.2022 - 07.2024
Pharmacy Technician, Rx Operations Manager
Walgreens
01.2018 - 01.2022
Medical Billing -
Interamerican University