Natalie Miranda
Framingham,MA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Patient Liaison
Cleaway Health
02.2023 - Current
- Actively manage patient enrollment into specialty pharmacy programs, increasing patient retention.
- Collaborate with healthcare teams to ensure continuity of care and streamline medication management processes.
- Utilize advanced tools and applications to provide comprehensive medication adherence support, conducting regular follow-ups and check-ins.
- Navigate patient Electronic Medical Records (EMR) to assist with prior authorizations and resolve patient inquiries efficiently.
- Delivered high-quality customer service, establishing trusting relationships with patients and healthcare providers.
- Supports pharmacy operations, including managing prescription refills and resolving insurance-related issues.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Verified eligibility and compliance with authorization requirements for service providers.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
Inpatient Pharmacy Technician
Beth Israel Deaconess Hospital
01.2022 - 07.2024
- Prepared intravenous solutions using the proper aseptic technique such as antibiotics, narcotics, and other inpatient medications
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance
- Delivered medication to nurses on the units, stock medication when orders come in, including filling the carousel machine with medication and narcotic medications
- Worked alongside internal and external contacts consisting of nursing staff, physicians, and patients
- Responded to phone calls pertaining to medication questions, missing doses, and overall day to day questions
- Interviewed admitting patients on their home medications including drug names, dosage, routes, and frequency
- Assisted with pharmacy workflow as needed at all times.
Pharmacy Technician, Rx Operations Manager
Walgreens
01.2018 - 01.2022
- Data entry
- Resolved third party rejections
- Preparing labels and filling prescriptions
- Training new pharmacy technicians
- Providing outstanding customer service
- Selling prescriptions at cash register
- Performs duties assigned by pharmacist and according to the law
- Creates schedule for technicians
- Immunizes patients.
Education
Medical Billing -
Interamerican University
Guayama, Puerto Rico01.2015
Skills
- Patient Care & Medication Management
- Strong Communication & Interpersonal Skills
- Problem Solving & Critical Thinking
- Proficient in Microsoft Office (Excel, Word)
- Familiar with EMR Systems and Prior Authorization Processes
- Bilingual / Spanish
Certification
- PTCB
- CphT
Timeline
Pharmacy Patient Liaison
Cleaway Health
02.2023 - Current
Inpatient Pharmacy Technician
Beth Israel Deaconess Hospital
01.2022 - 07.2024
Pharmacy Technician, Rx Operations Manager
Walgreens
01.2018 - 01.2022
Medical Billing -
Interamerican University
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