Ermithe Louidor
Fall River
Summary
Dynamic professional with extensive experience in healthcare and customer service, notably as a Pharmacy Technician at CVS Pharmacy Health and as a Direct Care worker at Cooperative Productions. Excelled in patient communication and HIPAA compliance, enhancing patient safety and privacy. Proven leadership skills as a Security Supervisor, significantly improving team efficiency. Skilled in vital signs measurement and adept at fostering client relationships, ensuring high satisfaction levels.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy Health
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Direct Care Worker
Cooperative Production
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored and assisted residents through individual service plans.
- Assisted disabled clients to support independence and well-being.
Customer Service Manager
Stop and Shop Supermarket
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Security Supervisor
Professional Consultants
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Education
General Science Liberal Arts -
Bristol Community College
Fall River, MA12.2024
No Degree - EKG Technician
Massasoit Community College
Brockton, MA12-2024
High School Diploma -
The English High School
Boston Ma06-2021
Skills
- Drug safety
- Drug utilization review
- Billing support
- Vital signs measurement
- Basic life support
- Patient preparation
- HIPAA compliance
- Patient communication
- Clinical research
- Vitals monitoring
- EKG technician (CET)
- Client documentation
- Behavior redirection
- MAP Certification
- CPR Certified
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased customer retention 90% by delivering top-notch customer service from prescription drop-off to pick-up.
- Completed EKG Technician Program at Massasoit Community College
Certification
- First Aid/CPR Certified
- MAP Certified
- Pharmacy Technician License
- EKG Certification
Languages
Haitian Creole
Full Professional
Timeline
- First Aid/CPR Certified
- MAP Certified
- Pharmacy Technician License
- EKG Certification
Pharmacy Technician
CVS Pharmacy Health
Direct Care Worker
Cooperative Production
Customer Service Manager
Stop and Shop Supermarket
Security Supervisor
Professional Consultants
General Science Liberal Arts -
Bristol Community College
No Degree - EKG Technician
Massasoit Community College
High School Diploma -
The English High School
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