Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fancy Alce

Malden,Malden

Summary

Results-driven Senior Human Resources Manager focused on standardizing and consolidating policies for lean and effective HR department. Dedicated to strong employee relations and high job satisfaction for workers at all levels. Promoting 15-years record of success cultivating positive and growth-focused work cultures to foster employee satisfaction and retention.

Experienced in overseeing compensation, benefits and organizational structuring. 10 years of problem-solver and conflict manager with excellent verbal and written communication skills. Proficient in applicable standards, including EEO, FMLA and ADA.

Senior Human Resources Manager with history of improving policies, reducing turnover, optimizing compensation and reducing benefits costs. Collects, organizes and evaluates key data to improve HR decision-making process.

Overview

17
17
years of professional experience
1
1
Certification

Work History

SR Human Resources Manager

RCN/Astound Broadband
12.2021 - 12.2023
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
  • Streamlined recruitment processes for improved efficiency in hiring top talent.
  • Developed customized training modules to address skill gaps and improve workforce capabilities.
  • Reduced employee attrition by redesigning compensation packages and fostering positive work environment.
  • Optimized performance management systems, ensuring alignment with corporate goals and objectives.
  • Spearheaded diversity and inclusion strategies, resulting in a more inclusive workplace culture.
  • Implemented succession planning processes, preparing for future leadership transitions.
  • Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
  • Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
  • Developed tailored retention strategies for high-potential employees increasing loyalty commitment levels within the organization.
  • Evaluated employee on-boarding programs and presented strategic improvement recommendations to upper management.
  • Developed promotional paths and succession plans.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Distributed employee engagement surveys to identify areas of improvement.

SR Human Resource Business Partner

Swiss International Air
07.2019 - 10.2021
  • Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
  • Designed compensation and benefits packages that attracted top talent while maintaining fiscal responsibility.
  • Implemented succession planning initiatives to ensure continuity of leadership within the organization.
  • Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover.
  • Introduced company-wide diversity and inclusion programs, fostering a more inclusive workplace culture.
  • Coached managers on effective communication techniques, promoting greater transparency within the organization.
  • Partnered with legal counsel to ensure compliance with labor laws and regulations across all HR practices.
  • Implemented wellness programs that led to increased employee satisfaction scores as well as reduced absenteeism due to health-related issues.
  • Evaluated and updated HR policies to stay current with industry best practices, ensuring the company remained competitive in the marketplace.
  • Met with employees annually for progress reviews and performance assessments.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Supporting and Managing 250 employee’s while supporting Directors and our customers.
  • Maintain payroll information by designing systems directing the collection , calculation and entering of data.

Updates payroll records by reviewing and approving changes in exemptions, and job titles and department

  • Instructed senior leaders on appropriate employee corrective steps.
  • Distributed employee engagement surveys to identify areas of improvement.

Human Resources Manager

Davis Vision Optical-Boston Massachusetts
10.2016 - 07.2019
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • · Rolled out the company first HRIS Dayforce system.
  • Recruited top talent to maximize profitability.
  • Liaised between multiple business divisions to improve communications.
  • Conduct Employee relations issues /MCAD Investigation and discrimination issues.

Operations Manager/Human Resources Manager

Christmas Treeshops
05.2013 - 04.2016
  • Streamlined HR processes by implementing new software and automated systems, enhancing efficiency and reducing manual workload.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Drive talent Acquisition ensuring organization is attracting and hiring best talents.
  • Manage team of 240 employees to cultivate, unified values-based culture and brand.
  • Positioned as point of contact for District managers and employees.
  • Facilitated annual succession development planning, and annual reviews with management team.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Facilitated conflict resolution between employees through mediation techniques, promoting harmonious working environment.
  • Oversee operational activities at every level.
  • Payroll maintenance and timesheets of employee’s.
  • Designed high-performing strategies and executable solutions to support organizational design, conduct performance management, leadership development, and employee engagement.
  • Conducts exit interviews with departing employees. Documents feedback and escalate concerns as appropriate.

District Manager

Target Corporation- Queens New-York
02.2007 - 05.2013
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Generated financial and operational reports to assist management with business strategy.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
  • Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.

Education

Bachelor of Science - Business Management

University Faculty Des Science Et Business
06.2001

Skills

  • Contract Negotiation
  • Equal Opportunities Facilitation
  • EEO Understanding
  • Policy Development
  • Employee Support
  • Labor Relations
  • Compensation and Benefits
  • HRIS Proficiency
  • Benefits and Compensation Management
  • Labor Negotiations
  • Workforce Improvements
  • Equal Employment Laws
  • Talent Management
  • Recruitment Oversight
  • Employee Performance Management
  • Unemployment Claims
  • Accurate Records and Reports
  • Grievance Handling and Redressal
  • Complaint Response
  • Background Check Processes
  • Employee Referral Programs
  • Workflow Schedules
  • Managing Employee Relations
  • Grievance Resolution
  • Improving Organizational Standards
  • ADP Workforce Now
  • Kronos Timekeeping
  • Onboarding, Training and Development
  • Exit Interviews and Processes
  • Employment Discrimination

Certification

  • SHRM - Society for Human Resource Management certification

Timeline

SR Human Resources Manager

RCN/Astound Broadband
12.2021 - 12.2023

SR Human Resource Business Partner

Swiss International Air
07.2019 - 10.2021

Human Resources Manager

Davis Vision Optical-Boston Massachusetts
10.2016 - 07.2019

Operations Manager/Human Resources Manager

Christmas Treeshops
05.2013 - 04.2016

District Manager

Target Corporation- Queens New-York
02.2007 - 05.2013

Bachelor of Science - Business Management

University Faculty Des Science Et Business
  • SHRM - Society for Human Resource Management certification
Fancy Alce