Felicia Gillon
Middleboro
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Skilled in venipuncture and CPR, fostering a collaborative team environment to deliver exceptional care. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
Work History
Team Lead of Operational Services- MA II
Atrius Health
Bourne
03.2024 - Current
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Trained new medical assistants on office protocols and best practices for patient care.
- Coordinated schedules to ensure adequate staffing and coverage for patient care.
- Communicated effectively with patients to address concerns and ensure comfort.
- Executed orders for essential office and medical supplies via online web-based platforms.
Certified Medical Assistant
Atrius Health
Bourne
04.2022 - 03.2024
- Prepared examination rooms, ensuring cleanliness and proper supplies.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Scheduled patient appointments and coordinated follow-up care efficiently.
- Collaborated with healthcare team to improve patient care processes consistently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered rapid tests for COVID, influenza, and strep to help clinical staff assess conditions.
- Collected blood samples from patients using proper techniques and equipment.
Certified Medical Assistant
Steward Medical Group- Taunton Medical
Taunton
07.2021 - 04.2022
- Assisted with patient intake and recorded vital signs accurately.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
Certified Medical Assistant
Community Health Center Of Cape Cod
Bourne
02.2020 - 02.2021
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
Certified Medical Assistant
Gastrointestinal Specialists-
Taunton
08.2019 - 01.2020
- Enhanced office efficiency by coordinating charts, completing insurance forms, and assisting patients with diverse needs.
- Documented vital signs and health history for 20 to 25 patients every day.
- Coordinated surgery schedules with surgical center, verifying times with patients and organizing admission and consent forms.
- Prepared examination rooms, ensuring cleanliness and proper supplies.
Registered Medical Assistant
Southcoast Physicians Group
Lakeville
11.2018 - 07.2019
- Compiled patient information for billing and insurance filing by gathering forms, copying insurance cards, and scanning documents into chart
- Coordinated patient appointments and follow-up communications.
- Supported office staff with administrative tasks and inventory management.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Administered injections under direct supervision of a physician or nurse practitioner.
Registered Medical Assistant
South Shore Urology
Weymouth
08.2017 - 10.2018
- Guided patients through procedures, resolved questions, and delivered calming reassurance to mitigate anxiety, and boost procedure effectiveness.
- Obtained biological specimens for ordered tests, and prepared them for laboratory transport.
- Prepared sterile and non-sterile fields with the necessary equipment for procedures.
- Assisted physicians in exams, treatments, and procedures.
Education
Certificate - Medical Assisting
Lincoln Technical Institute
Brockton, MA11-2017
High School Diploma -
Falmouth High School
Falmouth, MA06-2007
Skills
- Attention to detail
- Patient care
- Staff training
- Office management
- Medical supply ordering
- Patient scheduling
- Communication skills
- Conflict resolution
- Time management
- Team collaboration
- Administrative support
- Direct patient care
- CPR
- Reliable team player
- Venipuncture and phlebotomy
- Patient-focused care
- Immunizations
- Electrocardiograms
Affiliations
- Sewing
- Reading
Accomplishments
- 2024 Ovation Award
References
References available upon request.
Timeline
Team Lead of Operational Services- MA II
Atrius Health
03.2024 - Current
Certified Medical Assistant
Atrius Health
04.2022 - 03.2024
Certified Medical Assistant
Steward Medical Group- Taunton Medical
07.2021 - 04.2022
Certified Medical Assistant
Community Health Center Of Cape Cod
02.2020 - 02.2021
Certified Medical Assistant
Gastrointestinal Specialists-
08.2019 - 01.2020
Registered Medical Assistant
Southcoast Physicians Group
11.2018 - 07.2019
Registered Medical Assistant
South Shore Urology
08.2017 - 10.2018
Certificate - Medical Assisting
Lincoln Technical Institute
High School Diploma -
Falmouth High School
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