Felicia Gillon
Middleboro
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Skilled in venipuncture and CPR, fostering a collaborative team environment to deliver exceptional care. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
Work History
Team Lead of Operational Services- MA II
Atrius Health
Bourne
03.2024 - Current
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Trained new medical assistants on office protocols and best practices for patient care.
- Coordinated schedules to ensure adequate staffing and coverage for patient care.
- Communicated effectively with patients to address concerns and ensure comfort.
- Executed orders for essential office and medical supplies via online web-based platforms.
Certified Medical Assistant
Atrius Health
Bourne
04.2022 - 03.2024
- Prepared examination rooms, ensuring cleanliness and proper supplies.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Scheduled patient appointments and coordinated follow-up care efficiently.
- Collaborated with healthcare team to improve patient care processes consistently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered rapid tests for COVID, influenza, and strep to help clinical staff assess conditions.
- Collected blood samples from patients using proper techniques and equipment.
Certified Medical Assistant
Steward Medical Group- Taunton Medical
Taunton
07.2021 - 04.2022
- Assisted with patient intake and recorded vital signs accurately.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
Certified Medical Assistant
Community Health Center Of Cape Cod
Bourne
02.2020 - 02.2021
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
Certified Medical Assistant
Gastrointestinal Specialists-
Taunton
08.2019 - 01.2020
- Enhanced office efficiency by coordinating charts, completing insurance forms, and assisting patients with diverse needs.
- Documented vital signs and health history for 20 to 25 patients every day.
- Coordinated surgery schedules with surgical center, verifying times with patients and organizing admission and consent forms.
- Prepared examination rooms, ensuring cleanliness and proper supplies.
Registered Medical Assistant
Southcoast Physicians Group
Lakeville
11.2018 - 07.2019
- Compiled patient information for billing and insurance filing by gathering forms, copying insurance cards, and scanning documents into chart
- Coordinated patient appointments and follow-up communications.
- Supported office staff with administrative tasks and inventory management.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Administered injections under direct supervision of a physician or nurse practitioner.
Registered Medical Assistant
South Shore Urology
Weymouth
08.2017 - 10.2018
- Guided patients through procedures, resolved questions, and delivered calming reassurance to mitigate anxiety, and boost procedure effectiveness.
- Obtained biological specimens for ordered tests, and prepared them for laboratory transport.
- Prepared sterile and non-sterile fields with the necessary equipment for procedures.
- Assisted physicians in exams, treatments, and procedures.
Education
Certificate - Medical Assisting
Lincoln Technical Institute
Brockton, MA11-2017
High School Diploma -
Falmouth High School
Falmouth, MA06-2007
Skills
- Attention to detail
- Patient care
- Staff training
- Office management
- Medical supply ordering
- Patient scheduling
- Communication skills
- Conflict resolution
- Time management
- Team collaboration
- Administrative support
- Direct patient care
- CPR
- Reliable team player
- Venipuncture and phlebotomy
- Patient-focused care
- Immunizations
- Electrocardiograms
Affiliations
- Sewing
- Reading
Accomplishments
- 2024 Ovation Award
References
References available upon request.
Timeline
Team Lead of Operational Services- MA II
Atrius Health
03.2024 - Current
Certified Medical Assistant
Atrius Health
04.2022 - 03.2024
Certified Medical Assistant
Steward Medical Group- Taunton Medical
07.2021 - 04.2022
Certified Medical Assistant
Community Health Center Of Cape Cod
02.2020 - 02.2021
Certified Medical Assistant
Gastrointestinal Specialists-
08.2019 - 01.2020
Registered Medical Assistant
Southcoast Physicians Group
11.2018 - 07.2019
Registered Medical Assistant
South Shore Urology
08.2017 - 10.2018
Certificate - Medical Assisting
Lincoln Technical Institute
High School Diploma -
Falmouth High School
Similar Profiles
Toan NguyenToan Nguyen
Certified Ophthalmic Assistant at Atrius HealthCertified Ophthalmic Assistant at Atrius Health
Lori HacsundaLori Hacsunda
Medical Assistant II at Atrius HealthMedical Assistant II at Atrius Health
IVY MANANIVY MANAN
Pediatric/Primary Care Supervisor I at Atrius HealthPediatric/Primary Care Supervisor I at Atrius Health
Johnathan WelchJohnathan Welch
Instructor's Assistant for Summer Program at Bristol-Plymouth Regional Technical SchoolInstructor's Assistant for Summer Program at Bristol-Plymouth Regional Technical School
Virginia JORDANVirginia JORDAN
Manufacturing/solder Tech Assembly at Airborn ElectronicsManufacturing/solder Tech Assembly at Airborn Electronics