Giovanni Dieudonne
Walpole
Summary
Results-driven healthcare leader specializing in team building and project management. Recognized for improving operational efficiency and employee engagement through targeted training and performance monitoring. Expertise in conflict resolution and communication ensures high-quality patient care in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead, Operational Services - MA Pediatrics
Atrius Health
Norwood
08.2024 - Current
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Led team meetings to align project goals and timelines.
- Evaluated team performance, delivering constructive feedback to enhance individual and team development.
- Mentored junior staff on best practices and operational procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Recognized process improvement opportunities and executed necessary changes.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Maintained accurate records of employee attendance and task completion times.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and providing exceptional customer service.
- Motivated team members by implementing recognition programs and performance-based incentives to drive engagement.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained open communication with senior management, updating them on team progress and addressing challenges.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Medical Assistant II
Atrius Health
Norwood
09.2019 - Current
- Assists with patient intake processes including vital signs, vaccination documentation and appointment scheduling to promote accurate and thorough patient care.
- Prepares examination rooms and equipment for patient appointments, maintaining cleanliness and organization to support efficient workflow.
- Assisted healthcare providers with patient examinations, procedures, and treatments in fast-paced a fast-paced medical setting to ensure comprehensive care.
- Executed EKGs and various clinical tasks according to healthcare providers' instructions.
- Conducts specimen collection and processing, adhering to proper protocols and labeling procedures to facilitate timely and accurate diagnostic testing.
- Performed clinical tasks such as recording patient vitals, placing various orthopedic equipment and obtaining medical history.
- Managed scheduling, patient records, referrals, and medication lists to streamline administrative processes and enhance patient experience.
- Managed medical records accurately and confidentially, ensuring all documents were up to date and easily accessible.
- Handled incoming phone calls and inquiries with professionalism and empathy, delivering exceptional customer service to patients and families.
Medical Assistant
Steward Health Care
Norwood
09.2017 - 02.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted with patient intake and medical history documentation.
- Scheduled appointments and coordinated patient flow to minimize wait times.
- Maintained accurate medical records using electronic health record systems.
- Prepared examination rooms and ensured cleanliness and safety standards.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to enhance treatment continuity.
- Documented notes during patient visits.
- Preserved functionality of medical equipment through routine cleaning and maintenance.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, IN02-2028
High School Diploma -
Norwood High School
Norwood, MA06.2016
Skills
- Healthcare operations
- Clinical workflow
- Project management
- Performance monitoring
- Training and evaluation
- Leadership
- Team building
- Employee engagement
- Communication
- Decision making
- Conflict resolution
- High efficiency
- Adaptability
- Reliability
Certification
- N95 Fit Testing, Atrius Health, 07/01/24
- CPR Certification, Atrius Health, 08/01/24
Job Title
Medical Assistant II
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Haitian-Creole
Native/ Bilingual
Accomplishments
2024 Atrius Health Ovation Award - Truly an exceptional MA whose contributions go far beyond his clinical duties. His commitment to patient-centered care, his extraordinary service to his colleagues, and his compassion for those around him make him an indispensable part of the clinic. His peers are inspired to be their best.
References
References available upon request.
Timeline
Team Lead, Operational Services - MA Pediatrics
Atrius Health
08.2024 - Current
Medical Assistant II
Atrius Health
09.2019 - Current
Medical Assistant
Steward Health Care
09.2017 - 02.2019
Bachelor of Science - Healthcare Administration
Purdue University Global
High School Diploma -
Norwood High School