Heddaoui Hassan
Service Engineer
Bouskoura
Summary
Industrial Engineer in semiconductor equipment, focused on automation, process optimization, and equipment reliability. A proactive technical problem solver with strong skills in troubleshooting, maintenance, and quality tools.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Resident Service Engineer
MSAM STMICROELECTRONICS
09.2023 - Current
- Strong technical expertise in OSAI and 3S Silicon Technologies semiconductor equipment, with solid problem-solving, teamwork, and communication skills.
- Ensure compliance with quality standards and proper documentation of OSAI/3S technical reports at STMicroelectronics.
- Monitor and analyze process and product quality data to ensure conformance with specifications and customer requirements.
- Lead root cause analysis (RCA) and implement corrective and preventive actions to reduce non-conformities and equipment issues.
- Analyze customer complaints related to OSAI/3S Silicon Technologies equipment and provide effective technical and quality-driven solutions.
- Communicate proactively with stakeholders, customers, and management through regular reporting on KPIs, quality issues, and improvement actions.
- Support audits, cross-functional meetings, and continuous improvement initiatives (5Why, Ishikawa, 8D, PDCA).
- Identify causes of quality incidents, propose corrective measures, and escalate critical issues when necessary.
Quality Production Engineer
JTEKT Automotive
09.2022 - 09.2023
- Manage the 8Ds of External and Internal Complaints
- Application of current standards, internal regulations and company procedures.
- Handle emergency situations.
- Ensure compliance and updating of job standards
- Analysis and monitoring of action plan
- PPM scrap monitoring and reduction.
- Production Support and Quality Wall
- Monitoring and improvement of documentation
- SPC monitoring of measurements (SRC)
- Electrical Steering/Steering Column products
Process / Product Engineering technician
STMicroelectronics
06.2021 - 09.2022
- Deal with non-conformities & follow up on corrective actions
- Ensure product/process compliance according to the IATF16949 standard.
- Ensure the implementation of quality procedures.
- Participate in process improvement activities.
- Ensure training & certification of new entrants.
- Provide technical support at vision level.
- The creation & deployment of OPLs.
Technician maintenance
STMicroelectronics
10.2019 - 06.2021
- Preventive and Corrective Maintenance of production machines.
- Improvement of production line performance (MTBI monitoring).
- Maintenance management, X-site, SAP.
- Participation in continuous improvement plans.
- Training: BR electrical accreditation; OSH; PPE; Fire extinguishers, OHSAS; JHA.
Education
Industrial Specialized Master - Management and Industrial Engineering
FST SETTAT (CIGMA)
06-2023
Professional License - Automation Engineering
Higher School of Technology of Agadir
06-2019
DUT - Electrical Engineering, Electronics and Industrial Computing
Hassan II University
06-2018
Baccalaureate - Electrical Science And Technology
Hassan II High School Marrakech
06-2015
Skills
- Field Service & Semiconductor Equipment: Installation, calibration, troubleshooting, preventive/corrective maintenance, spare parts management, and reliability improvement of production machines (OSAI/3S, cleanroom tools)
- Customer Support & Communication: Handling complaints, providing technical assistance, writing service reports, and updating technical documentation
- Project & Maintenance Management: Planning interventions, coordinating with teams, and ensuring equipment availability
- Quality Tools: 8D, 5P, QQQCQP, 5M, FMEA, with basic knowledge of IATF 16949
- Industrial Networks: Automation technology and industrial supervision
- Electronics: Digital, logic, analog, and realization of electronic models under ISIS & ARES
- Electrical Engineering: Starting motors, electrical machines, and transformers
Personal Information
Education
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Timeline
Resident Service Engineer
MSAM STMICROELECTRONICS
09.2023 - Current
Quality Production Engineer
JTEKT Automotive
09.2022 - 09.2023
Process / Product Engineering technician
STMicroelectronics
06.2021 - 09.2022
Technician maintenance
STMicroelectronics
10.2019 - 06.2021
Professional License - Automation Engineering
Higher School of Technology of Agadir
DUT - Electrical Engineering, Electronics and Industrial Computing
Hassan II University
Baccalaureate - Electrical Science And Technology
Hassan II High School Marrakech
Industrial Specialized Master - Management and Industrial Engineering
FST SETTAT (CIGMA)