Jason De Leon
Boston
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
20
20
years of professional experience
Work History
Consultant
Charles P. Smith Financial Services
06.2015 - Current
- Consult and support Mr
- Smith Accounting office with his network, hardware and software needs
- Install and configure all devices and provide support for all Network needs
Supervisor (Cambridge Sites)
C3i Inc.
06.2011 - 09.2015
- Company Overview: (Sanofi)
- Responsible for all End User functions at all the Sanofi and Genzyme sites in the Cambridge area and Canton (10 Sites)
- Supervisor all the techs that worked at the various sites, 20 techs
- Managed techs day to day workflow
- Held daily morning calls with all tech to discuss outstanding technical issues and the game plan for the day
- Wrote yearly reviews for all techs, discipline techs as needed, and approve techs time off
- Create and update policy and procedures
- Ran reports to make sure all the tickets was meeting SLA requirements
- Participate and present reports in management meetings to make sure Cambridge sites was meeting all goals
- (Sanofi)
Sr. Desktop Support Specialist
Robert Half
06.2009 - 06.2011
- Company Overview: (Sanofi)
- Responsible for the day to day break fix issues
- Responsible for adding and removing workstations and network printers to the network
- Responsible for setting up and managing imaging station
- Manage the onboarding process for new employees
- Responsible for ordering and managing inventory
- (Sanofi)
Junior Network Administrator
ERM Boston
04.2007 - 06.2009
- Supported a successful environmental consulting firm that uses cutting edge technology including WAFS and DMVPN
- Responsible for monitoring and patching approximately 30 Windows Server 2003 servers as well as selected software running on these servers
- First & Second level of support for identifying and troubleshooting the cause of network problems and outages
- Provided Desktop support for end users in Northern Division (United States & Canada) approximately 400 users
- Plan for or provide training for various desktop software, including Microsoft Office, AutoCAD, Lotus Notes and Adobe Acrobat
Desktop Support Engineer
Northland Investment Corporation
04.2005 - 04.2007
- Work with a team of two I.T
- Members to support over 300 users
- Responsible for all the daily desktop issues with in-house users
- Support 200 remote users via phone for VPN/Citrix Issues
- Ghost, configure, and rebuild computers for offsite Users
- Configure network devices routers, switches, hubs, servers etc
- Drive to the different local sites in the East Coast areas to Configure their local networks and computers
- Research different technologies to improve our network Environment
- Provide overall daily support for the entire network, from Working with Active Directory, DHCP, DNS, VPN, Citrix, Desktop support, phone support, and all physical network issues
Skills
- Team leadership & development
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Software implementation
- System upgrades
- Application support
- Technical issue analysis
- Network administration
- IT risk management
- Application installations
- Technical documentation
- Technical reporting
- DevOps practices
- Project implementation
- Quality assurance testing
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
Timeline
Consultant
Charles P. Smith Financial Services
06.2015 - Current
Supervisor (Cambridge Sites)
C3i Inc.
06.2011 - 09.2015
Sr. Desktop Support Specialist
Robert Half
06.2009 - 06.2011
Junior Network Administrator
ERM Boston
04.2007 - 06.2009
Desktop Support Engineer
Northland Investment Corporation
04.2005 - 04.2007
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