Lillian Cianciolo
Boston
Summary
Dynamic professional with extensive experience in childcare and customer service. Proven ability to enhance family and client satisfaction through effective communication and tailored support. Strong problem-solving skills utilized to address concerns and improve service delivery.
Overview
8
8
years of professional experience
Work History
Private Nanny
Dr. Michael DeWane
Newton
05.2024 - Current
- Took children on outings such as parks, library visits, sports events or educational trips.
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Transported children to and from school, extra-curricular activities and play-dates.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Prepared meals according to dietary needs of the family's children.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Assisted with homework, tutoring and school projects as needed.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Provided positive reinforcement through rewards systems for good behavior.
- Regulated children's schedules to balance rest, learning, and play.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Documented and communicated daily reports outlining each child's daily activities.
Sales Associate
The Black Dog Outlet
Newport
06.2023 - 09.2023
- Assisted customers with product selections and provided tailored recommendations.
- Maintained accurate inventory records to ensure product availability.
- Processed sales transactions efficiently and accurately.
- Collaborated with team members to enhance store operations and customer experiences.
- Gathered customer feedback to improve service and product offerings.
- Trained new staff on sales techniques and product knowledge.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Engaged with customers through active listening to understand their needs.
- Utilized point-of-sale system to manage sales and track inventory.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Live-In Nanny
Hillary Link
Oyster Bay
05.2022 - 06.2023
- Implemented daily routines to enhance children's learning and development.
- Organized engaging educational activities tailored to various age groups.
- Monitored children's health and safety during playtime and daily activities.
- Coordinated transportation for school drop-offs and extracurricular activities.
- Developed nutritious meal plans accommodating dietary restrictions and preferences.
- Facilitated communication between parents and children to foster understanding.
- Maintained a structured and clean living environment for the family.
- Encouraged positive social interactions among children through group activities.
- Assisted children with homework and educational assignments to boost academic performance.
- Planned and executed fun outings to promote physical activity and exploration.
- Supported children's emotional well-being by providing comfort and guidance.
- Implemented effective discipline strategies to encourage positive behavior.
- Supervised playdates and interactions with peers to ensure safety and engagement.
- Collaborated with parents to establish consistent behavioral expectations.
- Adapted to changing family needs by providing flexible childcare solutions.
- Assisted with daily tasks such as dressing, bathing, and feeding children.
- Developed strong relationships with both parents and children while providing emotional support.
- Assisted with grocery shopping for food items suitable for all members of the family.
- Helped maintain a clean living space by washing dishes, vacuuming, dusting.
- Provided overnight care when needed during vacations or weekend trips away from home.
- Read stories to children at bedtime and during leisure time.
- Maintained a safe environment in the home by monitoring children's play.
Restaurant Hostess
Pasta Beach
Providence
05.2021 - 08.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Sunday School Teacher
St. Gregory The Great Church
East Greenwich
09.2017 - 05.2019
- Developed engaging lesson plans to enhance students' understanding of Biblical teachings.
- Facilitated group discussions to encourage critical thinking and personal reflection among students.
- Coordinated volunteer involvement to support classroom activities and events effectively.
- Adapted teaching methods to accommodate diverse learning styles and abilities.
- Implemented classroom management strategies to maintain a positive and respectful learning environment.
- Collaborated with fellow teachers to create a cohesive curriculum across different age groups.
- Evaluated student participation and engagement to tailor future lesson plans for effectiveness.
- Integrated multimedia resources into lessons to enhance students' learning experiences.
- Managed classroom supplies inventory, equipment, and materials necessary for teaching activities.
Education
High School Diploma -
East Greenwich High School
East Greenwich, RI06-2019
Some College (No Degree) - History
Sacred Heart University
Fairfield, Connecticut, CTSome College (No Degree) - History & Business
Boston College
Chestnut Hill, MASkills
- Curriculum planning and adaptation
- Customer service excellence
- Conflict resolution strategies
- Problem solving skills
- Progress reporting techniques
- Lesson development strategies
- Multitasking abilities
- Strong work ethic
- Interpersonal communication skills
- Creative thinking
References
References available upon request.
Timeline
Private Nanny
Dr. Michael DeWane
05.2024 - Current
Sales Associate
The Black Dog Outlet
06.2023 - 09.2023
Live-In Nanny
Hillary Link
05.2022 - 06.2023
Restaurant Hostess
Pasta Beach
05.2021 - 08.2021
Sunday School Teacher
St. Gregory The Great Church
09.2017 - 05.2019
High School Diploma -
East Greenwich High School
Some College (No Degree) - History
Sacred Heart University
Some College (No Degree) - History & Business
Boston College