Mame Nti
Accounts Receivable Analyst
Shrewsbury,MA
Summary
Detail-oriented and highly organized Account Receivable Specialist with over 7 years of experience in managing billing, collections, and payment reconciliation. Skilled in processing accounts receivable transactions, handling customer inquiries, and ensuring timely collection of outstanding payments. Experienced with ERP systems and financial software. Adept at resolving discrepancies and fostering strong client relationships, while maintaining accuracy and adherence to company policies and procedures.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
Account Receivable Specialist
UMass Memorial Health
05.2023 - Current
- Processed incoming payments, and ensured timely application to customer accounts.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Reconciled outstanding accounts, investigated discrepancies, and worked with customers to resolve issues.
- Utilized ERP systems such as SAP, Epic, and Oracle to track, process, and manage accounts receivable.
- Worked closely with the finance team to prepare financial reports, tracking collections, and cash flow.
- Followed up on overdue accounts, utilizing phone, email, and written communication to ensure prompt payment.
- Assisted in maintaining accurate records of accounts, ensuring all financial transactions were documented and processed correctly.
Small Business Owner
Shea Luxuria
10.2019 - Current
- Oversaw product development, packaging, and branding.
- Tracked finances, pricing, and supplier coordination.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Increased 30% revenue by implementing effective marketing strategies and establishing strong customer relationships.
Home Care Manager
Lisa Frank
04.2018 - 04.2020
- Ensured compliance with state regulations and company policies through continuous staff training and ongoing performance evaluations.
- Facilitated smooth communication between caregivers at shift handovers by implementing standardized reporting procedures.
- Managed budget and resources effectively, reducing overall costs while maintaining high-quality care standards.
- Coordinated with external service providers to ensure seamless transitions for patients between home care services and other healthcare facilities when required.
- Implemented innovative solutions to improve the quality of patient care, leading to an increase in client retention rates.
Accounts Receivable Coordinator
Neonatal Associates
08.2014 - 07.2018
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Managed the accounts receivable process, ensuring all invoices were issued accurately and in a timely manner.
- Collaborated with internal teams to identify billing issues and resolve disputes with customers.
- Assisted in collections efforts, following up on overdue accounts to ensure payment collection.
- Prepared monthly aging reports and provided data analysis to management on account status and collections.
- Maintained up-to-date account balances, and processed adjustments or write-offs as necessary.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA 05.2001 - 12.2012
Skills
- Compliance & Regulatory Knowledge
- Exceptional Written & Verbal Communication
- Attention to Detail & Problem-Solving
- Accounts Receivable & Billing Management
- Payment Reconciliation & Dispute Resolution
- Collections & Customer Account Management
- Financial Reporting & Data Analysis
- ERP Systems (SAP, Epic, Microsoft Dynamics)
Timeline
Account Receivable Specialist
UMass Memorial Health
05.2023 - Current
Small Business Owner
Shea Luxuria
10.2019 - Current
Home Care Manager
Lisa Frank
04.2018 - 04.2020
Accounts Receivable Coordinator
Neonatal Associates
08.2014 - 07.2018
Associate of Science - Business Administration
Quinsigamond Community College
05.2001 - 12.2012
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