Michelle Costa
New Bedford
Summary
Resourceful Executive Administrator with management experience, excellent problem-solving skills, and cost-cutting ideas, all while providing new management techniques beneficial to any organization. Possesses the ability to learn new systems rapidly with minimal direction. Highly organized while effectively overseeing and providing support to team members and still maintaining professionalism and efficiency. Has ability to multitask multiple priorities while meeting tight deadlines and maintaining quality.
Overview
14
14
years of professional experience
Work History
School Bus Monitor
Little Peoples College
09.2021 - Current
- Supervise student safety during transit, fostering a secure and welcoming atmosphere.
- Collaborate with drivers for efficient route planning, ensuring timely student pick-up and drop-off.
- Communicate with parents to address transportation concerns, enhancing trust and transparency.
- Train new monitors in safety protocols, improving team readiness and emergency response.
- Maintain cleanliness of the bus, promoting a sanitary and orderly travel environment
Shift Leader
Xtra Mart Gas Station
11.2011 - 12.2020
- Led shift operations, enhancing team efficiency and customer satisfaction.
- Trained staff, improving service quality and operational consistency.
- Resolved customer issues swiftly, boosting positive feedback and repeat visits.
- Managed inventory, ensuring optimal stock levels and reducing shortages.
- Handled transactions accurately, maintaining financial integrity and trust.Implemented efficient inventory management practices, minimizing stockouts and ensuring timely replenishment foroptimal customer service
Bus Monitor
PrideStar Student trans.
09.2020 - 12.2020
- Ensured safe student transit, fostering a secure and orderly environment.
- Facilitated seamless boarding and disembarking, prioritizing special needs assistance.
- Monitored and addressed behavioral issues, promoting a harmonious bus atmosphere.
Barista
Starbucks
09.2011 - 11.2011
- Crafted and served quality beverages swiftly, enhancing customer satisfaction daily.
- Collaborated with team to maintain seamless operations in a dynamic environment.
- Adhered to recipes, ensuring consistent product quality and customer trust.
- Supported food preparation, contributing to a diverse and appealing menu.
- Facilitated teamwork to address diverse business needs efficiently.
Education
GED -
Lowell Adult EDU
Lowell 06.2011 - 06/2011
Skills
- Excellent Organizational Skills
- Microsoft 365
- Excellent Writing & Oral skills
- Team building & collaboration
- Project management
- Time management
- Problem Solving
- Trilingual (English, Portuguese and Spanish)
- Proficient in cash Management
Timeline
School Bus Monitor
Little Peoples College
09.2021 - Current
Bus Monitor
PrideStar Student trans.
09.2020 - 12.2020
Shift Leader
Xtra Mart Gas Station
11.2011 - 12.2020
Barista
Starbucks
09.2011 - 11.2011
GED -
Lowell Adult EDU
06.2011 - 06/2011